Ningbo Finance & Local Taxation Bureau

Published on 24-Jan-2013

Customer:
Ningbo Finance & Local Taxation Bureau

Industry:
Government

Deployment country:
China

Solution:
BA - Business Analytics, BA - Business Intelligence, Smarter Planet

Smarter Planet:
Smarter Cities

IBM Business Partner:
ESRI – ArcGIS

Overview

Ningbo Finance & Local Taxation Bureau (Ningbo) is composed of the following two bureaus: Ningbo Finance Bureau and Ningbo Local Taxation Bureau. The former is the municipal department for financial management in charge of municipal finance, and the latter is the functional organization responsible for local taxation. They jointly handle official affairs.

Business need:
Data management is one of the most important aspects of a government taxation department’s operations. The reputation of the government can be compromised if the public questions the credibility of the data produced or processed by the department. In essence, Ningbo was drowning in data that it could not effectively find or use to provide the best service to the public. The bureau set out to improve its data management strategy to enable the use of existing data for improved business decision making, customer service and process optimization.

Solution:
Ningbo has implemented an end-to-end data management and analytics system that consolidates internal and external taxation data to make improved business decisions. For example, with the results of taxpayer compliance analysis, the bureau provides more or better services to taxpayers with better tax compliance, and stricter management and more limited services to the taxpayer with a history of delinquency. Plus, the system includes a solution to perform geography-based data display and analysis, enabling the bureau to create finance and tax revenue forecast models to develop future tax policy.

Benefits:
Reduces data file management fees by about RMB10 million Creates a fact-based policy planning/policy-making environment for the bureau; previously, personnel decisions were made based on the “gut feeling” of managers Reduces the time needed for data search processes and frees up IT resources, who used to have to help staff do complicated searches of the online database

Case Study

Ningbo Finance & Local Taxation Bureau (Ningbo) is composed of the following two bureaus: Ningbo Finance Bureau and Ningbo Local Taxation Bureau. The former is the municipal department for financial management in charge of municipal finance, and the latter is the functional organization responsible for local taxation. They jointly handle official affairs.

The Opportunity
Data management is one of the most important aspects of a government taxation department’s operations. The reputation of the government can be compromised if the public questions the credibility of the data produced or processed by the department. In essence, Ningbo was drowning in data that it could not effectively find or use to provide the best service to the public. The bureau set out to improve its data management strategy to enable the use of existing data for improved business decision making, customer service and process optimization.

What Makes It Smarter
Ningbo has implemented an end-to-end data management and analytics system that consolidates internal and external taxation data (such as tax return compliance, quality of tax application management, financial analysis of companies and so on), which the bureau can use to make improved business decisions. For example, using the results of taxpayer compliance analysis, the bureau can now provide more or better services to taxpayers with better tax compliance, and stricter management and more limited services to the taxpayer with a history of delinquency. In addition, the system includes a solution to perform geography-based data display and analysis, and enables the bureau to create finance and tax revenue forecast models to help it develop future tax policy.

Real Business Results
· Reduces data file management fees by about RMB10 million
· Creates a fact-based policy planning/policy-making environment for the bureau; previously, personnel decisions were made based on the “gut feeling” of managers
· Reduces the time needed for data search processes and frees up IT resources, who used to have to help staff do complicated searches of the online database

Products and services used

IBM products and services that were used in this case study.

Hardware:
Power 570, Power 595, Power 770, Power Systems running AIX 5

Software:
Cognos Business Intelligence

Legal Information

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