Leading provider of communications technologies

IBM WebSphere DataPower SOA Appliances secure and integrate cloud-based services and help lower TCO

Published on 03 Oct 2012

"DataPower allows us to execute any request from any customer at any time. It is playing a key part in helping us bring all of our capabilities together and look like we are one company." - Solution architect, provider of communications technologies

Customer:
Leading provider of communications technologies

Industry:
Computer Services

Deployment country:
United States

Solution:
Service Oriented Architecture

Overview

A leading provider of communications technologies began doing business in 1920 as a hardware manufacturer and today has added software and services to its portfolio of offerings. Its software enables customers to improve bottom line results with data quality and enrichment, insight and analysis, and multi-channel management solutions.

Business need:
As the company’s software offerings became more complex and information about the external environment changed more rapidly, the company began delivering versions on DVD on monthly, quarterly or annual schedules. Customers had trouble keeping up with all the releases and installing them properly. In addition, it was difficult for the company to support the software when customers were several releases behind.

Solution:
The company undertook a strategic transformation initiative using a service oriented architecture (SOA) to expose its capabilities as services through the cloud. It used IBM WebSphere DataPower Appliance as a security gateway and as an enterprise service bus for its SaaS in the cloud, taking advantage of its ability to implement security policies and route messages to the proper back ends.

Benefits:
- Lower total cost of ownership with IBM WebSphere DataPower Appliance - More efficient processes for maintaining software - Helps company offer higher value vertical solutions

Case Study

A leading provider of communications technologies began doing business in 1920 as a hardware manufacturer and today has added software and services to its portfolio of offerings. Its software enables customers to improve bottom line results with data quality and enrichment, insight and analysis, and multi-channel management solutions.

The need

As the company’s software offerings became more complex and information about the external environment changed more rapidly, the company began delivering versions on DVD on monthly, quarterly or annual schedules. Customers had trouble keeping up with all the releases and installing them properly. In addition, it was difficult for the company to support the software when customers were several releases behind.

The cloud simplified the company’s software delivery processes.

“The cloud presented us with an opportunity to deliver the most up-to-date capabilities and value to customers under a Software-as-a-Service (SaaS) business model,” says a solution architect. A large global organization with many siloed business units providing different products, the company realized that it had to unify these separate pockets in order to be able to offer a continuum of products and build higher value vertical solutions pulled from separate areas of the business. The company undertook a strategic transformation initiative using a service oriented architecture (SOA) to expose its capabilities as services through the cloud.

In addition to enabling customers to interact with applications it hosted, the company made it possible for customers to integrate their own data from the cloud into their other business processes or their partners’ applications.

However, getting customers to accept a cloud-based solution was sometimes a challenge. There would always be some customers who had misgivings about the security of their data in the cloud. “We dispelled those fears by explaining that our cloud is secured by IBM® WebSphere® DataPower® Appliance,” says the solution architect.

The solution

The company uses IBM WebSphere DataPower Appliance as a security gateway and as an enterprise service bus for its SaaS in the cloud, taking advantage of its ability to implement security policies and route messages to the proper back ends. “All messages from the customer go through DataPower, which is where we do our security verification, our SSL encryption and decryption. And we also route messages to proxies that we’ve implemented inside DataPower before they get to the backend services,” says the solution architect.

The first time the company deployed a SaaS offering, it was based on a virtual machine (VM) architecture that required the IT team to stand up VMs for different customers and different pieces of the solution. “Our first try at SaaS turned out to be time consuming and expensive,” says the solution architect. “DataPower enables us to be highly secure and highly available, and at the same time it lowers our total cost of ownership and makes maintaining software much more efficient. DataPower allows us to execute any request from any customer at any time. It is playing a key part in helping us bring all of our capabilities together and look like we are one company.”

The benefit
● Lower total cost of ownership with IBM WebSphere DataPower Appliance
● More efficient processes for maintaining software
● Helps company offer higher value vertical solutions

For more information

To learn more about IBM WebSphere DataPower SOA Appliances, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/software/integration/datapower/

Components

IBM products and services that were used in this case study.

Software:
WebSphere DataPower Integration Appliance XI52, WebSphere Message Broker

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America September 2012 IBM, the IBM logo, ibm.com, DataPower, and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. WSC14417-USEN-00