Success stories

Case studies of how IBM helps its customers succeed

By partner > Presidion

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Number Title Date

IDS-TILDA gains new insights with computer-aided interviewing ... Developing accessible interactive surveys to understand the needs of older people with intellectual disabilities

The IDS-TILDA team used IBM® SPSS® software to design an accessible survey, and developed complementary supportive graphics for persons with low literacy to help illustrate many of the questions. Text-mining and statistics tools were then used to analyse the collected data.
12 Jul 2013

eircom gains deep insights into customer experience ... Reducing churn and improving customer experience with predictive analytics from IBM and Presidion

Ireland-based telecommunications service provider eircom wanted to reduce the business risk of customers switching to its competitors’ networks by understanding the factors predicting churn. The company worked with Presidion to implement IBM SPSS predictive analytics softwar...
28 Jun 2013