Success stories

Case studies of how IBM helps its customers succeed

By partner > Genesys

3 column nested results data table.
Number Title Date

Assurant Solutions ... Advanced analytics matches customers with the optimal agent for their needs, improving service, increasing revenue and reducing call center agent turnover

Major insurance solution company improves sales conversion rates and lowers agent attrition when it implements an analytics-based routing solution, RAMP, developed collaboratively by IBM Global Business Services, Business Partner Genesys and Avaya
01 Aug 2011

Riverside Bank

Riverside depended upon an elementary and outdated contact center infrastructure that included a dated, proprietary Integrated Voice Response (IVR) System that was operating at its limits. As the bank’s business grew and customer service calls increased, the contact center w...
26 Nov 2007