By partner > Genesys
| Number | Title | Date |
|---|---|---|
| 1. | Assurant Solutions ... Advanced analytics matches customers with the optimal agent for their needs, improving service, increasing revenue and reducing call center agent turnoverMajor insurance solution company improves sales conversion rates and lowers agent attrition when it implements an analytics-based routing solution, RAMP, developed collaboratively by IBM Global Business Services, Business Partner Genesys and Avaya |
01 Aug 2011 |
| 2. | Riverside BankRiverside depended upon an elementary and outdated contact center infrastructure that included a dated, proprietary Integrated Voice Response (IVR) System that was operating at its limits. As the bank’s business grew and customer service calls increased, the contact center w... |
26 Nov 2007 |
| 3. | Telekomunikacja Polska dramatically improves responsiveness through a customer-centric business transformation.Telekomunikacja Polska dramatically improves responsiveness through a customer-centric business transformation |
02 Apr 2007 |