Success stories

Case studies of how IBM helps its customers succeed

By client > XO Communications

3 column nested results data table.
Number Title Date
1.

XO Communications takes control of customer satisfaction ... Using predictive analytics to embed a deeper understanding of customers into operations

By using IBM® SPSS® solutions to hone its predictive models, the company built a richer, more up-to-date picture of its client base and began delivering this data to a greater range of employees.
06 Dec 2013
2.

IBM BUSINESS ANALYTICS: XO COMMUNICATIONS ... A detailed ROI case study

Nucleus Research examined XO Communications’s deployment of IBM Business Analytics and found it enabled XO to identify customers with a high likelihood to churn. XO client service managers used this predictive analysis to proactively contact those customers, improving custom...
17 Feb 2011