Success stories

Case studies of how IBM helps its customers succeed

By client > US-based communications company

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Number Title Date
1.

US-based communications company ... CRM integration improves staff productivity at communications company

Using the WebSphere platform, the company achieved real-time, bidirectional integration of the ICOMS application with the Salesforce.com solution, allowing sales staff and call-center support agents gain a single point of data entry and search, as well as greater visibility ...
18 Jan 2012