Success stories

Case studies of how IBM helps its customers succeed

By client > Tier 1 Mobile Service Provider

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Number Title Date

Tier 1 Mobile Service Provider ... Transforms call centers with real-time access to customer and product data

A tier 1 mobile service reduces average handling time, improves customer satisfaction, and saves hundreds of thousands of dollars when it implements a product knowledge hub, built on IBM InfoSphere Data Explorer, for call center agents.
27 Jun 2013