By client > Sogecable
| Number | Title | Date |
|---|---|---|
| 1. | Sogecable improved its call center’s performance thanks to IBM SPSS software ... Call Center optimizationIBM SPSS predictive analytics was the key technology to improve new client acquisition as well as customer satisfaction and loyalty, and contributed to a significant increase in customer retention a mere two months after the initial introduction of predictive models. |
29 Apr 2011 |