Success stories

Case studies of how IBM helps its customers succeed

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3 column nested results data table.
Number Title Date
1.

IBM Business Analytics SPSS: Santam Insurance ... A detailed ROI Case Study

Santam Insurance uses IBM SPSS Analytic Decision Management to accelerate 50 percent of processing claims, and savings equivalent to the cost of 30 external assessors.
28 May 2013
2.

Santam Insurance: Measuring claims risks in real time lowers fraud costs, speeds payments and delights customers ... Smarter Planet Leadership Series Case Study

By using IBM Smarter Analytics, Santam, a leading insurance provider in South Africa, has been able to predict fraud to the value of $2.4 million and increased customer satisfaction by reducing claims handling to 48 hours.
10 Dec 2012
3.

Santam Predicts Fraud & Increases Client Satisfaction with IBM Smarter Analytics

By using IBM Smarter Analytics, Santam, a leading insurance provider in South Africa, has been able to predict fraud to the value of $2.4 million and increased customer satisfaction by reducing claims handling to 48 hours.
05 Nov 2012
4.

Santam Insurance boosts customer service and beats fraud ... Using IBM SPSS predictive analytics to identify risks and accelerate claims settlement

Santam worked with Olrac SPSolutions, an IBM® Business Partner, to design a claims segmentation solution based on IBM SPSS® predictive analytics software. Each claim is automatically scored according to its risk level, and then distributed to the appropriate processing chann...
07 Jul 2011