Success stories

Case studies of how IBM helps its customers succeed

By client > Qantas Airways

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Number Title Date
1.

Qantas Airways ... Smarter Planet Leadership Series Video: Self-service kiosks and friendly agents revolutionize airport check-in process

At Qantas, Matt Lee and Gabriella D’Alessandro, heads of Ground Operations and Technology, respectively, were key players in a 12-month transformation effort that all but eliminated check-in lines and sparked a new passion for service among agents.
13 Aug 2013
2.

Qantas Airways ... Smarter Planet Leadership Series Case Study: Self-service kiosks and friendly agents revolutionize airport check-in process

At Qantas, Matt Lee and Gabriella D’Alessandro, heads of Ground Operations and Technology, respectively, were key players in a 12-month transformation effort that all but eliminated check-in lines and sparked a new passion for service among agents.
13 Aug 2013