Success stories

Case studies of how IBM helps its customers succeed

By client > New York State Department of Taxation and Finance

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Number Title Date
1.

IDC Expert ROI Spotlight: New York State Tax ... Collects Taxes More Effectively and Efficiently with IBM Business Process Management

To make its tax compliance and collection processes more effective and efficient and its staff more productive, the department chose to convert from a batch-oriented mainframe environment to a transaction-based system utilizing IBM Business Process Management (BPM) solutions...
07 Sep 2011
2.

New York State saves $889 million by optimizing audit case selection

The New York State Department of Taxation and Finance implemented a tax audit and compliance system that automatically rejects refund requests that are clearly ineligible. As a result, the department has increased its ability to recover funds from erroneous returns from US$5...
26 Mar 2010