Success stories

Case studies of how IBM helps its customers succeed

By client > Leading online provider of hotel accommodations

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Leading online provider of hotel accommodations ... It is a one-stop shopping source for hotel pricing, amenities and availability

The client is a leading online provider of hotel accommodations. It combined IBM Tealeaf CEM solutions’ unprecedented visibility into customer behavior via a unique replay ability with OpinionLab solution’s page-specific VoC feedback to create a comprehensive optimization so...
26 Aug 2013