By client > IBM Japan Business Services
| Number | Title | Date |
|---|---|---|
| 1. | IBM Japan Business Services: Improving agent effectiveness by 88 percentUsing IBM Content Analytics, IBM Japan Business Services gains unprecedented insight into agent training needs to realize a 92 percent reduction in the number of issues transferred to secondary agents and an 88 percent improvement in the rate of calls handled by primary agen... |
30 Nov 2010 |