Success stories

Case studies of how IBM helps its customers succeed

By client > Alameda County Social Services Agency

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Number Title Date
1.

Alameda County Social Services Agency ... Smarter Planet Leadership Series Video: Bringing business values to social services

Smart is ... social programs that help more people save more money. At the Alameda County Social Services Agency, Don Edwards is leading an effort to bring business practices—like effi ciency, short lines and happy customers—to the realm of social services.
17 Jan 2013
2.

Alameda County Social Services Agency ... Smarter Planet Leadership Series Case Study: Bringing business values to social services

In his 10 years working at the North County Self Sufficiency Center in Oakland, California, Don Edwards has never forgotten why he took the job. He reminds himself every morning when he goes to the lobby to survey the scene and asks himself what he can do to make their life ...
11 Oct 2010
3.

Alameda County Social Services: Closing service gaps through better use of information Video

Alameda teamed with IBM to deploy an information management system that combines entity analytics with business intelligence to give workers an agency-wide, comprehensive view of individual cases.
10 Feb 2010