By client > Air Canada
| Number | Title | Date |
|---|---|---|
| 1. | Air Canada ... Smarter Planet Leadership Series Video: On a never-ending push to make life simpler for the customerSmart is ... innovating the customer travel experience. Interviewee: Patrice Ouellette, Director, Customer Service and Innovation, Air Canada |
17 Jan 2013 |
| 2. | Air Canada ... Smarter Planet Leadership Series Case Study: On a never-ending push to make life simpler for the customerAir Canada has come a long way in its self-service journey, and Patrice Ouellette has been there from the beginning. Under his leadership, Air Canada’s “Innovation Team” has sparked a number of firsts in the industry, including the placement of “offsite” kiosks outside the a... |
10 Aug 2011 |
| 3. | Air Canada: Extending customer self-service beyond the airport ... Proactive delivery of travel related information and services to customers over “always-on” mobile devicesAfter becoming one of the first airlines to deploy kiosk-based check-in within airports, Air Canada steadily expanded its offerings to allow passengers to make same-day changes such as changing seats and making onboard purchases |
19 May 2010 |
| 4. | Air Canada is an early arrival in providing the next generation of self-service solutions.Air Canada teamed with IBM to put in place a series of industry firsts in the area of self-service. Underlying these developments is a forward-thinking infrastructure and kiosk strategy that gives unparalleled operational flexibility and lower operational costs. |
18 Jun 2008 |