Ribera Salud Grupo

New insights into operations and enhanced financial planning unlock opportunities to invest in growth

Published on 18-Jan-2014

"The IBM Cognos solution has been pivotal in transforming what once were fragmented data sources into organized and meaningful insight." - Pablo Gallart Gaspar, Financial Director, Ribera Salud Grupo

Customer:
Ribera Salud Grupo

Industry:
Healthcare

Deployment country:
Spain

Solution:
Cognos Business Intelligence, Cognos TM1, Automation, BA - Business Analytics, BA - Business Intelligence, BA - Predictive Analytics, Big Data & Analytics, Big Data & Analytics: Transform processes, Big Data & Analytics: Operations/Fraud/Threats, Transforming Business

IBM Business Partner:
Lantares

Overview

With its catchment area growing rapidly but available funding remaining unchanged, Spanish healthcare organization Ribera Salud Grupo faces a challenge. As an accountable care organization (ACO), it needs to ensure that it keeps delivering top-notch services to a larger number of patients without exceeding its strict pre-established per-patient budget.

Business need:
How can a leading healthcare organization invest in expanding its services when patient numbers are surging, but budget levels remain unchanged?

Solution:
Ribera Salud Grupo transformed its business intelligence, budgeting and planning processes, building a corporate analytics solution that supports better clinical, operational and financial decision-making.

Benefits:
With sharper insight into its activities and better forecasting, Ribera Salud Grupo can operate within a tight budget and free up budget for investment, without compromising on the quality of care.

Case Study

To read a Spanish version of this case study, click here

What if healthcare providers could predict the future performance, activities and expenses of hospitals at the touch of a button? If they had real-time awareness of patients’ health conditions and of the costs associated with individual treatments, how would this improve the way they handle a limited budget?

With its catchment area growing rapidly but available funding remaining unchanged, Spanish healthcare organization Ribera Salud Grupo faces a challenge. As an accountable care organization (ACO), it needs to ensure that it keeps delivering top-notch services to a larger number of patients without exceeding its strict pre-established per-patient budget.

Promoting accountable care on a budget
Pablo Gallart Gaspar, Financial Director at Ribera Salud Grupo, explains, “We currently serve around 700,000 patients within the Region of Valencia, and are expanding our catchment area to cover a number of hospitals in Madrid, which will push patient numbers to well over a million.

“As an accountable care organization, we provide all of the necessary medical equipment, services and care while abiding by a specific per-capita annual budget – currently set at 680 Euros per patient. The number of patients we treat has grown significantly – and is expected to keep growing in years to come – so we need to invest in new resources and equipment, but we simply aren’t allowed to exceed our current budget. This means that we need to make our money stretch as far as it can in order to continue providing top-quality patient care in the future.

“One of the keys to achieving this lies in anticipating future activities and performance for each hospital, so we can better allocate available resources. To do so, we need clear, unified and accurate insight into group-wide activities, so that we can create benchmarks based on measurable data, create ‘what-if’ scenarios on medical activities, establish best practices and drive smarter clinical and business decisions.

“At the same time, we knew that we could not rely on spreadsheet-based reporting processes to manage budgeting and forecasting for new units, as this was too time-consuming and error-prone.”

Leveraging real-time, corporate-level analytics
Ribera Salud Grupo joined forces with IBM Premier Business Partner Lantares, who proposed installing IBM Cognos Business Intelligence solution version 10.1, as well as integrating it with IBM Cognos TM1®.

Manuel Bosch, Development Manager at Ribera Salud Grupo, states, “Working with Lantares is, in itself, a guarantee of success. Not only is their team extensively knowledgeable and fully certified in IBM Business Analytics solutions, but it also has many years of experience working in the healthcare sector – creating a close orientation with our business, which is an important value-add for the project. The combination of these two factors, together with the high quality of the IBM technology, convinced us to embark on this project.”

Ribera Salud Grupo worked with Lantares to perform the IBM Cognos Business Intelligence upgrade and integrate the new version with IBM Cognos TM1 for unified and accurate planning, budgeting, forecasting and analysis on a group-wide scale. The solution centralizes budgeting management, enabling users to collaborate in the preparation, review and approval of budgets in a standardized and controlled way.

Manuel Bosch continues, “Having IBM Cognos TM1 integrated with IBM Cognos Business Intelligence means data can flow between budgets, reports and scorecards without any manual intervention or risk of errors, helping us to ensure that decisions are based on accurate, timely information. It also makes the budgeting process much easier and more effective by improving information-sharing between users.”

During the project, Ribera Salud Grupo was able to highlight some inefficiencies and lack of transparency in its previous reporting system and budgeting operations, which it can now resolve thanks to IBM Cognos TM1. By doing so, the organization enjoys greater automation and increased visibility of how budgets are calculated and what the data actually means – on a group-wide scale.

Manuel Bosch says, “Having a unified, corporate solution for business intelligence and budgeting will be helpful in the future when we take over the management of new hospitals, because it will enable us to easily plug their existing systems into the solution, instead of creating separate analytics environments for each one.”

Reaping the benefits of a centralized solution
Ribera Salud Grupo now benefits from a highly accurate and consistent view of its group-wide activities, in real time and with a high level of automation. The healthcare provider can now analyze data on patients, treatments and processes more rapidly, gaining an up-to-the-minute view of how resources are being used across its network. Equipped with this information, decision-makers can ensure that funds are being allocated in the most effective way, and keep the group on track for meeting its tight budget.

The Cognos solution also supports Ribera Salud Grupo in the creation of ‘what-if’ scenarios to predict any type of significant medical activity – from emergencies to surgeries to in-patients – that each hospital might be expected to sustain, and to manage waiting lists more effectively. With this kind of insight, Ribera Salud Grupo can proactively manage activities across all of the hospitals it manages – instead of simply reacting to events as they arise. This will give the group better control over its resources and spending, ensuring that its activities remain within budget.

By leveraging ‘what-if’ capabilities, Ribera Salud Grupo can even create estimated costs for specific medical activities, and build up the necessary resources to tackle them in the future.

Pablo Gallart Gaspar explains, “Scenario planning helps us to make much more accurate plans; for example, we can calculate what the potential patient intake might be for upcoming months or how high the demand will be for a particular activity. This helps us from getting caught unawares, and ultimately gives us a better chance of sticking to our budget.

He concludes, “The IBM Cognos solution has been pivotal in transforming what once were fragmented data sources into organized and meaningful insight. A better understanding and control of our budget and the way it affects the delivery of medical services ultimately translates into even higher levels of service for our patients – which is our top priority.”

About Lantares
IBM Premier Business Partner Lantares is a Spanish company established in 2003 from the alliance of several IT consulting specialists. Awarded with numerous recognitions and certifications – including IBM Premier Business Partner, IBM Cognos Reseller, IBM Support Partner and IBM Certificate of Excellence – Lantares is one of the leaders of IT consulting in Spain, with extensive expertise in the healthcare sector.

To learn more about products, services and solutions from Lantares, please visit www.lantares.com

About IBM Business Analytics
IBM Business Analytics software delivers data-driven insights that help organizations work smarter and outperform their peers. This comprehensive portfolio includes solutions for business intelligence, predictive analytics and decision management, performance management, and risk management.

Business Analytics solutions enable companies to identify and visualize trends and patterns in areas, such as customer analytics, that can have a profound effect on business performance. They can compare scenarios, anticipate potential threats and opportunities, better plan, budget and forecast resources, balance risks against expected returns and work to meet regulatory requirements. By making analytics widely available, organizations can align tactical and strategic decision-making to achieve business goals.

For more information
For further information please visit ibm.com/business-analytics

Products and services used

IBM products and services that were used in this case study.

Software:
Cognos TM1, Cognos Business Intelligence

Legal Information

© Copyright IBM Corporation 2014. IBM España S. A.. Santa Hortensia 26-28. 28002 Madrid. Spain. Produced in Spain. January 2014. IBM, the IBM logo, ibm.com, Cognos and TM1 are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.