TZM provides enterprise-class backup and recovery for all

Bringing advanced IBM solutions within the financial reach of small businesses

Published on 29-Nov-2012

"With a shared platform based on IBM Storwize V7000 and IBM Tivoli Storage Manager, combined with our expertise in disaster recovery, we have created a zero-effort solution that offers our customers genuine business resilience." - Nicolas Mochez, Managing Director, TZM Informatique

Customer:
TZM Informatique

Industry:
Telecommunications

Deployment country:
France

Solution:
Cloud Computing, Enabling Business Flexibility, SmartCloud - Foundation, Virtualization, Virtualization - Server, Virtualization - Storage

IBM Business Partner:
Best’Ware

Overview

Founded in 1999 and based in Amiens, France, TZM Informatique (TZM) is an IT and communications services company. The company has particular expertise in the medical sector, for which it produces a number of specialized integrated applications for enterprise resource planning, financial accounting, payroll management, appointment planning and more. TZM also provides high-quality hosting and disaster recovery services both for its medical-sector clients and for clients in other industries.

Business need:
TZM wanted to offer a fully managed, cloud-based backup and disaster recovery service for business data and applications – and to make this affordable even for small businesses.

Solution:
Deployed an IBM® Storwize® V7000 with IBM FastBack for Storwize V7000 and IBM Tivoli® Storage Manager software. TZM offers both on-site physical recovery and off-site virtual recovery services.

Benefits:
Makes enterprise-class backup a financially viable option for smaller businesses; cuts management costs, enabling attractive pricing; offers lower TCO with ten times the performance of previous storage.

Case Study

To read a French version of this case study, please click here

Founded in 1999 and based in Amiens, France, TZM Informatique (TZM) is an IT and communications services company. The company has particular expertise in the medical sector, for which it produces a number of specialized integrated applications for enterprise resource planning, financial accounting, payroll management, appointment planning and more. TZM also provides high-quality hosting and disaster recovery services both for its medical-sector clients and for clients in other industries. In addition, the company is building a unique network of professional partners in the domain of enterprise risk management, called MAGERISK.

A key challenge for many small and mid-sized companies is the backup and recovery of business data and systems. Nicolas Mochez, Managing Director of TZM, comments, “In our experience, most smaller businesses do not have effective disaster-recovery measures in place, and even those companies that have some kind of solution tend to find that they are not well protected when something actually goes wrong. TZM decided to provide a cloud-based managed service for backup and recovery, enabling small and mid-sized businesses to benefit from high-end IBM technology and our own expertise.”

End-to-end service
By combining IBM Storwize V7000 virtualized disk storage and IBM Tivoli Storage Manager software, TZM has created an enterprise-class backup and recovery service within the financial reach of small and mid-sized businesses. Crucially, TZM uses the IBM technologies to offer a fully managed service for backing up its customers’ data and systems, and for providing expert recovery services in the event of a disaster.

TZM installs Tivoli Storage Manager agents on its customers’ servers and workstations, then provides an end-to-end service that assures full protection for all data. Customers can employ a user-friendly web interface to restore earlier versions of their files or to recover items that have been accidentally deleted.

Where an entire system fails, TZM can provide an on-site service to restore data from the off-site backup within a contractually guaranteed period – typically, just a few hours. Alternatively – and many customers choose both options – TZM can provide full recovery on a virtual server in its own data center. This second option means that customers can be up and running within a few hours of a complete disaster, such as a major fire in their own data center.

“Most – if not all – businesses have some kind of backup for their data, but it is rare to find smaller businesses with well-formulated and regularly tested plans for actually recovering from a disaster,” says Nicolas Mochez. “Properly speaking, the goal should not be to have a backup of data, but to have the guaranteed ability to use that backed-up data to recover from an outage. With a shared platform based on IBM Storwize V7000 and IBM Tivoli Storage Manager, combined with our expertise in disaster recovery, we have created a zero-effort solution that offers our customers genuine business resilience.”

Powerful features
TZM worked with Best’Ware, an IBM Premier Business Partner, to select and deploy an IBM Storwize V7000 virtualized storage system, currently with 15 TB capacity. The V7000 includes easy management tools and advanced features such as thin-provisioning and storage tiering as standard.

“The IBM Storwize V7000 storage system includes features that you would expect to find only in an enterprise system, yet the price of the solution was low enough to enable us to attack the entry-level market,” says Nicolas Mochez. “The monitoring tools are powerful but not complicated, and built-in thin-provisioning enables us to optimize the use of capacity and delay new investments.”

Using the external virtualization capabilities of its Storwize V7000, TZM was able to redeploy an older storage system as a second tier of storage, all managed using the same tools. In the future, TZM may choose to add high-speed solid-state drives (SSDs) to the Storwize, and will be able to use the built-in Easy Tier® software to automatically migrate the most frequently accessed data from the lower tier of disks.

“One of the great things about the Storwize V7000 is its scalability,” says Nicolas Mochez. “If the business grows - no problem, I add some capacity, it’s all in the same management system, it’s reliable, and it’s redundant.”

With IBM FastBack for Storwize V7000, TZM also has an easy-to-use deduplication solution that will allow it to shrink the amount of disk space it requires by storing just a single copy of duplicate files or data. “Thin-provisioning and deduplication are features that help us to achieve the economies of scale that make it financially viable for even our smallest customers to invest in our enterprise-class backup service.”

Faster and less costly
“When we designed our cloud-based backup and recovery service, we started from the principle that we needed an offer that was as easy to understand as a monthly phone contract, and priced low enough to be attractive even to the smallest businesses,” says Nicolas Mochez. “The combination of IBM Storwize V7000 and Tivoli Storage Manager has played a big part in enabling us to achieve these goals. The total cost of ownership for the V7000 is lower than for our previous storage system, and yet the new solution is seven to ten times faster.”

The ease of management offered by the V7000 enables TZM to focus less on the technology and more on the business of supporting its customers. It also means reduced internal costs, which enables the company to offer highly competitive pricing for its services.

“We pride ourselves on offering high levels of service at affordable prices, and with a real focus on our customers’ business needs,” says Nicolas Mochez. “By making it easy to share storage resources between multiple customers, the IBM solution is a key enabler for the whole service.”

Products and services used

IBM products and services that were used in this case study.

Hardware:
Storage, Storage: Storwize V7000

Software:
Tivoli Storage Manager

Legal Information

© Copyright IBM Corporation 2012 Compagnie IBM France 17 avenue de l’Europe 92275 Bois-Colombes Cedex Produced in France November 2012 IBM, the IBM logo, ibm.com, Easy Tier, Storwize and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of other IBM trademarks is available on the Web at “Copyright and trademark information” at: ibm.com/legal/copytrade.shtml. Other company, product or service names may be trademarks, or service marks of others. References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program or service is not intended to imply that only IBM’s product, program or service may be used. Any functionally equivalent product, program or service may be used instead. All customer examples cited represent how some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. IBM hardware products are manufactured from new parts, or new and used parts. In some cases, the hardware product may not be new and may have been previously installed. Regardless, IBM warranty terms apply. This publication is for general guidance only. Photographs may show design models.