SAIC FIAT Powertrain Hongyan: steering towards a highly available infrastructure

with SAP and IBM

Published on 17-Jan-2012

Validated on 18 Jul 2013

"IBM Global Technology Services appealed to us due to their track record and worldwide resources. We knew of many companies that successfully outsourced their infrastructure to the Shanghai data center with good results. Our mind was made up when the IBM consultants were able to commit to our very strict deadline and tough target service level agreement." - Lysa Jiang, ICT Director, SAIC FIAT Powertrain Hongyan

Customer:
Saic Fiat Powertrain Hongyan (SFH)

Industry:
Automotive

Deployment country:
China

Solution:
BA - Business Intelligence, Information Integration, Small & Medium Business, Optimizing IT

IBM Business Partner:
SAP

Overview

SAIC FIAT Powertrain Hongyan Co. Ltd. (SFH) was founded as a joint venture by SAIC-IVECO Commercial Vehicle Investing Co., Ltd., Fiat Powertrain Technologies, and Chongqing Heavy Vehicle Group in June 2007 as a pioneering manufacturer of high-tech diesel engines with low emissions in the Chinese market. Employing 300 people, SFH is headquartered in Chongqing and is aiming to produce more than 20,000 engines in 2011.

Business need:
The IT department at SFH needed a robust and reliable infrastructure to support its business-critical SAP ERP landscape. Priorities included: maximizing cost-effectiveness, guaranteeing at least 99 percent uptime, and getting systems up and running before the plant opened.

Solution:
SFH selected IBM® Global Technology Services – Outsourcing to host its SAP ERP environment on IBM Power® 520 Express servers running IBM AIX®, with IBM PowerHA®, IBM Tivoli® Storage Manager, IBM System Storage® DS47000 and IBM System Storage TS3100 Tape Library Express.

Benefits:
Choosing to outsource its SAP infrastructure to IBM enables SFH to benefit from stable, predictable IT costs, and reduced complexity. High cost-effectiveness allows SFH to avoid the expense of hiring additional full-time employees. The solution is proving highly available and reliable, helping the company achieve its target rate of 99 percent uptime, preventing disruption to operations.

Case Study

SAIC FIAT Powertrain Hongyan Co. Ltd. (SFH) was founded as a joint venture by SAIC-IVECO Commercial Vehicle Investing Co., Ltd., Fiat Powertrain Technologies, and Chongqing Heavy Vehicle Group in June 2007 as a pioneering manufacturer of high-tech diesel engines with low emissions in the Chinese market. Employing 300 people, SFH is headquartered in Chongqing and is aiming to produce more than 20,000 engines in 2011.

As part of its parent companies’ global strategy, SFH planned to implement SAP® ERP® to support a variety of business operations, including financial and logistic processes. The SFH IT team faced the challenge of selecting a supporting infrastructure to provide the necessary availability, resiliency, and long-term value.

Lysa Jiang, ICT Director at SAIC FIAT Powertrain Hongyan Co. Ltd. says, “As a new company, we were starting totally from scratch. The main priorities included achieving the best possible uptime, keeping IT costs low and predictable, and ensuring all systems were in place before the opening of our new plant – a tight deadline.”

Benefits of outsourcing

SFH began considering the benefits of outsourcing, which would enable the company to avoid the unexpected costs and fluctuating need for resources involved in managing its own infrastructure. The company evaluated the offerings on the market, with the demand for a relatively high target level of availability – 99 percent – instantly ruling out many of the potential service providers.

“We put together a detailed document outlining the service we expected,” comments Jiang. “This included a target service level agreement of 99 percent, which called for a highly reliable, mature hosting provider with both the sophisticated technology in place and highly trained staff to meet these demands. We were also looking for a hosting partner with the resources to get our systems up and running as soon as possible.”

Choosing IBM® Global Technology Services

SFH selected IBM Global Technology Services – Outsourcing to host its SAP ERP environment, running on IBM hardware.

The infrastructure, including IBM Power Systems™ servers running IBM AIX®, was built in IBM Shanghai Data Center before the data was migrated to the centre in Shanghai, China in a very short period of time. IBM Global Technology Services was able to commit to a challenging schedule and implement the solution on time and within budget in just four months. The solution was live well before the opening of the company’s new plant, ensuring there were no delays to production.

“IBM services appealed to us due to their track record and worldwide resources,” explains Jiang. “We knew of many companies that successfully outsourced their infrastructure to the Shanghai data center with good results. Our mind was made up when the IBM consultants were able to commit to our very strict deadline and tough target service level agreement. The impressive project management and teamwork skills demonstrated by IBM meant we were not disappointed – the solution was within budget and was up and running in time for the opening of our new plant.”

High availability and resiliency

The IBM Power Systems servers offer superb application availability, enabling SFH to be confident its target level of 99 percent uptime will be met.

The IBM PowerVM® technology on the IBM Power Systems servers makes it possible to carve a single physical server into multiple logical partitions (LPARs), which SFH uses to partition each server into two, optimizing the use of resources. The servers are clustered using IBM PowerHA® technology, enabling instant failover from one server to another in the event of a hardware failure, further boosting availability.

“Any downtime would affect our production systems and could cause delays,” comments Jiang.

“The IBM hardware is very reliable, and in the case of any serious issues we know that IBM PowerHA gives us a vital safety net, preventing our SAP applications from going offline. This really puts our minds at ease.”

Scalable, high-performance storage is provided by an IBM System Storage® DS4000 Series disk system. Data is backed up to an IBM System Storage TS3100 Tape Library Express Model using IBM Tivoli® Storage Manager.

With optimized functionality for SAP environments, Tivoli Storage Manager addresses SAP business continuity issues by helping to shorten backup and recovery times.

Enjoying the benefits

By outsourcing its IT infrastructure to IBM Global Technology Services, SFH benefits from stable, predictable IT costs. Moreover, the solution allows SFH to keep its IT team streamlined and maximize their productivity, with a positive impact on the company’s bottom line.

“As a relatively young company, keeping track of cash flow is very important to us, so it is a great advantage to invest periodically in our IT infrastructure with no unexpected costs,” says Jiang. “The IBM hosting solution has also made it possible for us to avoid the costs of hiring extra full-time employees to manage our SAP landscape – a great saving. The existing team is able to focus on our core business.”

Products and services used

IBM products and services that were used in this case study.

Hardware:
Power Systems, Storage, Storage: DS4000, Storage: TS3100 Tape Library

Software:
Tivoli Storage Manager, AIX, PowerHA

Service:
GTS Strategic Outsourcing, IBM-SAP Alliance

Legal Information

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