Summit Healthcare keeps spam at bay with IBM Lotus Protector

Published on 13-Oct-2009

Validated on 14 Jan 2014

"By eliminating spam from our inboxes, IBM Lotus Protector gives our staff more time to focus on genuine business communications… For our team, every second counts." - Roddy Fraser, Operations Director, Summit Healthcare

Customer:
Summit Healthcare

Industry:
Healthcare

Deployment country:
United Kingdom

IBM Business Partner:
Sysnet

Overview

Summit Healthcare is a consortium that originally comprised building and civil engineering contractor Sir Robert McAlpine, the Bank of Scotland and Edison Capital Europe Ltd. Working under the private finance initiative, Summit Healthcare built Wishaw General Hospital in North Lanarkshire, Scotland, and continues to provide operational management for all non-clinical services for the hospital – portering, catering, switchboards, security and so on.

Business need:
Summit Healthcare's small administrative team was being bombarded with hundreds of spam emails every week. Dealing with these emails was distracting staff from their vital work – providing non-clinical services to a busy hospital.

Solution:
Sysnet, an IBM Premier Business Partner, helped to replace an existing Trend spam filter with IBM Lotus Protector for Mail Security.

Benefits:
Since installing Lotus Protector, users at Summit Healthcare have not received a single spam email. Eliminating spam email helps to avoid virus infections, reducing risk for the business. Over three years, Lotus Protector delivers a comparable total cost of ownership to the existing subscription-based solution.

Case Study

Summit Healthcare is a consortium that originally comprised building and civil engineering contractor Sir Robert McAlpine, the Bank of Scotland and Edison Capital Europe Ltd. Working under the private finance initiative, Summit Healthcare built Wishaw General Hospital in North Lanarkshire, Scotland, and continues to provide operational management for all non-clinical services for the hospital – portering, catering, switchboards, security and so on.

To deliver optimum operational efficiency, the company adheres to a strict lean staffing strategy: its three-person administrative team coordinates more than 650 non-clinical staff throughout the hospital. To provide the high levels of service that a busy NHS hospital requires, this small team has little time for non-core business activities – and needs a highly reliable IT infrastructure to support its operations.

“We had a situation where our existing email filtering solution just wasn’t working: we were receiving hundreds of spam emails each week, and this was a significant nuisance-factor,” says Roddy Fraser, Operations Director at Summit Healthcare. “We felt that we were paying an annual subscription for a service that wasn’t actually delivering any value.”

Summit Healthcare turned to Sysnet, its main IT supplier, to find a solution. Roddy Fraser comments: “Sysnet recommended IBM Lotus Protector, a solution that could be bought and installed in our own data centre for a one-off cost – moving away from the subscription model where you have to pay out every year.”

IBM and the mid-market
“We were initially hesitant because there’s a myth in the industry that IBM doesn’t work very well with smaller companies. Sysnet soon showed us that this was a misconception: with the development of the IBM Business Partner network and the creation of solutions targeted at the mid-market, IBM has become a much more viable option for businesses like ours.”

Lotus Protector is a good example of this IBM strategy. The solution comes in two versions: a hardware appliance for large businesses with multiple email servers and thousands of user accounts, and a packaged software version for businesses with fewer users. The latter version, which Sysnet helped Summit Healthcare implement, runs in a virtualised environment on a standard Dell server. It is easy to install and configure, and requires almost no changes to the existing IT environment.

Smooth implementation
“Installing new software can often be a risky business, causing problems with existing IT systems,” comments Roddy Fraser. “With Lotus Protector, we had no such issues: Sysnet did a great job, and everything worked absolutely fine from the moment we put the system into production.”

Most important of all, the solution seems to have solved the spam problem: users at Summit report that since the implementation they have not received a single spam email. Since spam is often used as a vehicle for virus-infected attachments and fraudulent techniques such as ‘phishing,’ the solution is also contributing to better security and reduced business risk.

“By eliminating spam from our inboxes, IBM Lotus Protector gives our staff more time to focus on genuine business communications,” concludes Roddy Fraser. “In large organisations, spam might seem no more than a minor annoyance – but for our team, every second counts. Ultimately, any solution that improves our productivity helps us move towards our core objective of providing an excellent service to staff and patients at Wishaw General Hospital.”

Products and services used

IBM products and services that were used in this case study.

Software:
Lotus Protector for Mail Security

Legal Information

PO Box 41 North Harbour Portsmouth Hampshire PO6 3AU The IBM home page can be found at ibm.com IBM, the IBM logo, ibm.com and Lotus are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of other IBM trademarks is available on the Web at “Copyright and trademark information” at http://www.ibm.com/legal/copytrade.shtml. Other company, product or service names may be trademarks or service marks of others. IBM and Sysnet are separate companies and each is responsible for its own products. Neither IBM nor Sysnet makes any warranties, express or implied, concerning the other’s products. References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program or service is not intended to imply that only IBM’s product, program or service may be used. Any functionally equivalent product, program or service may be used instead. All customer examples cited represent how some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. IBM hardware products are manufactured from new parts, or new and used parts. In some cases, the hardware product may not be new and may have been previously installed. Regardless, IBM warranty terms apply. This publication is for general guidance only. Photographs may show design models. © Copyright IBM Corp. 2009. All rights reserved.