Landstar System, Inc. received ROI within first year with B2B Platform

Published on 10-Feb-2012

Validated on 16 Dec 2013

"“Sterling B2B Integrator has enabled our Agent family to process more loads with fewer people, and use those resources more effectively.”" - Kristen St. John, EDI Manager,Landstar System, Inc.

Customer:
Landstar System, Inc.

Industry:
Travel & Transportation

Deployment country:
United States

Solution:
B2B, Connectivity and Integration, Smarter Commerce

Overview

Landstar System, Inc. delivers safe, specialized transportation and logistics services to a broad range of customers worldwide. The company identifies and fulfills shippers’ needs through the coordination of individual businesses comprised of independent agents and third-party transportation and logistics capacity providers.

Business need:
Find innovative ways to automate manual processes and help optimize business process integration

Solution:
Sterling B2B Integrator has enabled Landstar to process more types of transactions, thus increasing administration efficiency. Prior to implementation, Landstar was locked in to using standard EDI or developing custom code to handle other formats.

Benefits:
Provides security-rich platform to • manage data transactions Helps optimize business process • integration Automates manual processes • Improves efficiency and increases • revenue Achieves ROI within one year with the • implementation of several applications

Case Study

Customer background

Landstar System, Inc. delivers safe, specialized transportation and logistics services to a broad range of customers worldwide. The company identifies and fulfills shippers’ needs through the coordination of individual businesses comprised of independent agents and third-party transportation and logistics capacity providers. Through their operating subsidiaries, Landstar delivers excellence in complete transportation logistics services and solutions.

Business challenge
Landstar, along with a network of more than 1,000 independent agents, 8,800 business capacity owners, and 25,000 contract carriers has always utilized innovative technology to provide their customers with safe, reliable, and cost-effective supply chain solutions.

Landstar originally approached IBM about a solution to handle XML documents and other data formats. Sterling B2B Integrator would give them that ability and allow them to consider other development opportunities resulting in a more efficient work environment.

Solution
With the implementation of Sterling B2B Integrator, Landstar now has the ability to do business with more customers by exchanging data in many different formats. Sterling B2B Integrator gives Landstar a single, security-rich platform to manage data transactions and help optimize business process integration for improved efficiencies. In fact, Landstar realized its return on investment from Sterling B2B Integrator much faster than expected.

Sterling B2B Integrator has enabled Landstar to process more types of transactions, thus increasing administration efficiency. Prior to implementation, Landstar was locked in to using standard EDI or developing custom code to handle other formats. They now have the ability, within Sterling B2B Integrator, to process loads in multiple formats including e-mail, XML, as well as standard EDI. The e-mail solution that was created is distinct because Sterling B2B Integrator can send load information in an e-mail and accept a response back from the end user, which help reduce the chance of human error and improves efficiency.

Landstar has also created several applications within Sterling B2B Integrator to enable their independent sales agents to become more efficient. One involves sending e-mails to agents, who can accept or reject the offer of a load by a customer, and Sterling B2B Integrator picks up the agent’s response. This automated distribution of information allows agents and their customers to manage and track shipments, thereby improving customer service and reducing incoming customer inquiry calls.

Key benefits
As Landstar gains more experience with Sterling B2B Integrator, they learn more about what it can do, such as integrate with other applications, process e-mail and provide safeguarded file transfers. Landstar’s EDI department has become recognized as a valuable resource for technology solutions elsewhere in the company.

Even though Landstar originally implemented Sterling B2B Integrator to transfer XML files, it has become a key integration tool for transferring data back and forth among customers and agents.

Sterling B2B Integrator enables Landstar to automate processes that were once manual, such as re-directing e-mails from customers. Other efficiencies enable the company to process loads more efficiently, thus enabling Landstar to reallocate resources more effectively.

Products and services used

IBM products and services that were used in this case study.

Software:
Sterling B2B Integrator

Legal Information

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