Taishin International Bank upgrades to satisfy the current and future technological demand for e-banking products using IBM Sterling Connect

Published on 04-Nov-2011

"Taiwan’s Taishin International Bank has deployed IT systems like Sterling Connect:Direct to cope with the increasing market need for sophisticated IT solutions and to handle traditional Chinese text translation" - Wen Tzong Duh, Senior Vice President, Information Technology Department, Taishin International Bank

Customer:
Taishin International Bank

Industry:
Banking

Deployment country:
Taiwan

Solution:
B2B, Smarter Commerce

Overview

Established in 1990, Taishin International Bank (TIB) is headquartered in Taiwan with 105 existing business units. They offer a wealth of banking solutions; however, their primary customers most commonly use ATMs and customer call centers.

Business need:
E-banking is the buzzword in the banking industry, with many banks seeking to upgrade their IT systems for better convenience, security, and ease of use. TIB is no exception. Plans are underway to change their mainframe system to an open system by introducing Sterling Connect:Direct from IBM. “This change will satisfy the current and future technological demand for e-banking products, and provide our customers with a variety of fast and simplified services,” said TIB’s Information Technology Department Senior Vice President, Wen-Tzong Duh.

Solution:
In order to satisfy the technological demand for e-banking products, TIB implemented Sterling Connect:Direct, one of the leading solutions within the financial services industry for reliable and secure file transfer. Sterling Connect:Direct’s automated and management technology has allowed Taishin to focus on their priorities, like providing personalized services for their customers. Sterling Connect:Direct has also allowed them to introduce more interactive and varied services for their ATMs, like opening and closing accounts and ordering movie tickets in advance.

Benefits:
• Increases productivity and even better customer relationships • Offers multiple platform support and translation • Offers positive user feedback

Case Study

Established in 1990, Taishin International Bank (TIB) is headquartered in Taiwan with 105 existing business units. They offer a wealth of banking solutions; however, their primary customers most commonly use ATMs and customer call centers.

Business challenge
E-banking is the buzzword in the banking industry, with many banks seeking to upgrade their IT systems for better convenience, security, and ease of use. TIB is no exception. Plans are underway to change their mainframe system to an open system by introducing Sterling Connect:Direct from IBM. “This change will satisfy the current and future technological demand for e-banking products, and provide our customers with a variety of fast and simplified services,” said TIB’s Information Technology Department Senior Vice President, Wen-Tzong Duh.

When considering a new IT solution, TIB looked at several important factors. The system would need to provide multiple platform support and offer data transfer and security capabilities, as well as system stability and efficiency. It was also important for the IT solution to handle traditional text translation functions since Taiwan uses traditional Chinese text instead of the simplified version used in countries like China and Singapore. In addition, Duh added that “having a user-friendly interface and being reasonably priced were two other considerations in purchasing an IT solution.”

Solution
In order to satisfy the technological demand for e-banking products, TIB implemented Sterling Connect:Direct, one of the leading solutions within the financial services industry for reliable and secure file transfer. Sterling Connect:Direct’s automated and management technology has allowed Taishin to focus on their priorities, like providing personalized services for their customers. Sterling Connect:Direct has also allowed them to introduce more interactive and varied services for their ATMs, like opening and closing accounts and ordering movie tickets in advance.

It was especially important for all TIB’s IT systems to be able to handle traditional Chinese text translation functions. All such transactions at Taishin are handled by their IBM mainframe and open systems (UNIX and NT). “These two systems use the IBM HOST CODE and BIG-5 CODE respectively,” said Duh. “Which, in turn, handle the Chinese translation procedure for Taishin.” Connect:Direct has provided the bridge for the two systems, transferring data between Taishin’s IBM systems and UNIX and NT systems.

Taishin decided to employ Sterling Connect:Direct because “it had multi-platform support and Chinese translation features.” This solution has enabled the bank to deliver higher levels of service, manage their growth, and help to remove the risk of security breaches for virtually all file transfers that drive their business.

Sterling Connect:Direct is a component of Sterling Managed File Transfer, which is a group of products that are designed to provide transmission services, management/monitoring, security, automation/integration, and SLA management for enterprise data transmissions. This solution helps enable you to deliver higher levels of service, manage your growth, and remove the risk of security breaches for virtually all the file transfers that drive your business.

Key benefits
Increased productivity – Sterling Connect:Direct enables Taishin to offer their customers a variety of faster and simplified services. The implementation of Sterling Connect:Direct has resulted in Taishin building even better relationships with its customers and increased productivity.

Multiple platform support and translation – Sterling Connect:Direct can handle traditional text translations, allowing data transmission from virtually any to any operating system. For TIB, Sterling Connect:Direct has provided the bridge between their IBM systems and UNIX and NT systems.

Positive user feedback – Along with having a user-friendly interface, Sterling Connect:Direct allows for file transfer compression and has an efficient processing speed. “On top of that,” said Duh, “IBM solutions have a high rate of usage in the marketplace, as well as good user feedback.”

Products and services used

IBM products and services that were used in this case study.

Software:
Sterling Connect:Direct, Sterling File Transfer Service

Legal Information

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