MCS (Mortgage Contracting Services)

Published on 30-Nov-2010

Validated on 07 Oct 2013

"Oracle’s price structure in the long term generates a lot more cost than IBM Informix." - Frank LoScalzo, Founder and President, Mortgage Contracting Services

Customer:
MCS (Mortgage Contracting Services)

Industry:
Financial Markets, Insurance

Deployment country:
United States

Overview

One day, the founder and president of MCS (Mortgage Contracting Services) Frank LoScalzo had a great idea. LoScalzo established MCS in 1985 as a comprehensive field service business that carries out inspection and asset preservation work for mortgage lenders across the United States.

Business need:
Support all e-business functions demanded by customers by integrating data into large database that could provide better performance, reliability and scalability than the Microsoft® SQL Server database previously in use.

Solution:
MCS chose IBM Informix over Oracle because of its ease of use and the scalability proven over 16 years of use. MCS selected IBM System p servers over Sun servers because of their superior price-performance value.

Benefits:
12-month payback of investment; Projected 5 percent increase in market share; 10-fold improvement in system response speed; Enhanced operating efficiency; Improved customer satisfaction; Zero hardware investment needed to handle four times as much business

Case Study

One day, the founder and president of MCS (Mortgage Contracting Services) Frank LoScalzo had a great idea. LoScalzo established MCS in 1985 as a comprehensive field service business that carries out inspection and asset preservation work for mortgage lenders across the United States. In 1998, LoScalzo had the idea of creating a web-based database that inspectors could use to upload images and information on mortgage-defaulted properties, which numbered in the hundreds of thousands, and that lending banks could use to immediately download that information. He succeeded.

In 2001, LoScalzo became aware that e-business had a revolutionary impact on the service industry and was enjoying up to 30 percent annual growth. He had another idea. That was to upgrade MCS’s database and hardware infrastructure to enhance business diversification and corporate expansion.

Seeking to expand business

MCS had been using IBM® Informix® SE database to store its reports, as well as all other data related to preservation, inspection, maintenance and repairs connected to all assets under its management. A separate database image library based on Microsoft® SQL Server contained more than 700,000 digital photographs

LoScalzo explains the background behind the upgrade: “Close to a thousand contractors were uploading two to three thousand images. A greatly improved service was called for, but SQL server was not adequate to meet our needs. We needed to integrate the data into a large database that could provide better performance, reliability and expandability. If we had such a data management system, we could quickly obtain as much data as possible, and support all the e-business functions demanded by customers. Additionally, in order to secure this new system, we needed a great hardware platform.”

Informix less expensive than Oracle

Despite the enormous pressure and attractive prices from Oracle, MCS at the end chose IBM Informix and IBM hardware. “IBM Informix not only provided the necessary knowledge to make an intelligent decision but also provided a better training package than Oracle,” says LoScalzo. “Not even counting the additional database management costs demanded by Oracle, Oracle’s price structure in the long term generates a lot more cost than IBM Informix.”

MIS Director Nick Abernathy, who leads the technical team of MCS, conducted a comparative analysis of the data management software from IBM and Oracle, as well as hardware systems from IBM and Sun Microsystems.

As for the other reasons for selecting IBM, Abernathy states, “At the time we decided to upgrade our servers and hardware, IBM announced its decision to purchase and absorb Informix.” For MCS, who was a long-time customer of IBM and Informix, it was welcome news that Informix would be added as one of IBM’s data management products.

“Because of the ease of use and the scalability proven over sixteen years, and because it is based on the open Informix technology that is easy to manage, we selected Informix over Oracle,” Abernathy continues. “Additionally, because of the unbeatable price-to-performance value, we selected IBM System p®660, beating Sun. On top of these, we came to verify the value of IBM’s global resources, customer support and technical leadership, all of which will protect our investment.”

Projected 5 percent increase in market share

While the installment work is still being conducted, LoScalzo pointed out that the advantages of MCS’s new hardware and data management solution are already showing. More than anything, because the system response speed is 10 times faster, the operation efficiency and customer satisfaction are improving. Additionally, MCS, through IBM platform’s powerful functions, was able to add various web-based service functions, which are expected to raise MCS market share by 5 percent within 12 months. LoScalzo estimates that the new solution will enable his company to handle four times the amount of transactions than what the present system can handle, even without any additional hardware investment. Not only that, it is projected that MCS will be able to completely recover its investment, with the help of these increases.

Oracle’s price structure in the long term generates a lot more cost than IBM Informix.”—Frank LoScalzo, Founder and President, Mortgage Contracting Services

Because of the ease of use and the scalability proven over 16 years, and because it is based on the open Informix technology that is easy to manage, we selected IDS over Oracle.”—Nick Abernathy, MIS Director, MCS

Solution components:
Hardware
IBM® System p®660 servers

Software
IBM Informix®

For more information

Contact your IBM sales representative or IBM Business Partner, or visit us at:

ibm.com/software/data/informix

ibm.com/systems/p

You can get even more out of Information Management software by participating in independently run Information Management User Groups around the world. Learn about opportunities near you at: ibm.com/software/data/usergroup

For more information on MCS, visit: www.mcs360.com

Products and services used

IBM products and services that were used in this case study.

Hardware:
System p

Software:
Informix Dynamic Server Express

Legal Information

© Copyright IBM Corporation 2010 IBM Corporation Software Group Route 100 Somers, New York 10589 U.S.A. Produced in the United States of America September 2010 All Rights Reserved IBM, the IBM logo, ibm.com, Informix and System p are registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both Other product, company or service names may be trademarks or service marks of others. This case study is an example of how one customer uses IBM products. There is no guarantee of comparable results. References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates. IMC14565–USEN-00

Document options