Hospital Universitario La Paz

Medical staff scheduled with precision and efficiency in a constantly changing and unpredictable environment

Published on 18-Nov-2013

"With the new solution, we’re more confident in our ability to handle frequent and unexpected changes that affect daily shifts. And despite frequent schedule changes, we’re now able to accurately match specialties and experience levels of healthcare providers with the needs of our patients to offer the quality and level of care they expect from our organization." - Hospital Universitario La Paz

Customer:
Hospital Universitario La Paz

Industry:
Healthcare

Deployment country:
Spain

Solution:
Business Performance Transformation, Smarter Planet, Virtualization, Workload Management

Overview

Founded in 1964, Hospital Universitario La Paz is a leading public health center and hospital governed by the Madrid Local Authority. With 7,000 employees, it is composed of a network of 17 buildings and four major hospitals: General Hospital, the Maternity Hospital, the Children’s Hospital and the Hospital for Trauma and Rehabilitation. In 2009 the hospital treated more than 50,000 hospitalized patients, attended to more than 220,000 patients with emergency services, provided approximately one million external consultations and performed more than 42,000 surgeries.

Business need:
With numerous constraints and dependencies, the hospital struggled with the scheduling process and staffing in unplanned and emergency situations. It sought a solution to automate the process.

Solution:
Hospital Universitario La Paz uses a sophisticated scheduling solution to optimize the availability of more than 7,000 medical staff in a rotating shift environment.

Benefits:
The IBM solution helped reduce manual procedures for each supervisor, decreases manual scheduling tasks for nurses and reduces operational costs.

Case Study

Founded in 1964, Hospital Universitario La Paz is a leading public health center and hospital governed by the Madrid Local Authority. With 7,000 employees, it is composed of a network of 17 buildings and four major hospitals: General Hospital, the Maternity Hospital, the Children’s Hospital and the Hospital for Trauma and Rehabilitation. In 2009 the hospital treated more than 50,000 hospitalized patients, attended to more than 220,000 patients with emergency services, provided approximately one million external consultations and performed more than 42,000 surgeries.

The Opportunity
Composed of four major hospitals and operating across a network of 17 buildings, Hospital Universitario La Paz was challenged with accurately assigning its medical professionals to rotating shifts while adhering to their preferences, regulations and equitable distribution of vacation time. With numerous constraints and dependencies, the hospital struggled with the scheduling process and staffing in unplanned and emergency situations. It sought a solution to automate the process.

What Makes It Smarter
Because a patient’s life can hang in the balance at any given moment, hospitals need to provide top-quality patient care around the clock. Hospital Universitario La Paz uses a sophisticated scheduling solution to optimize the availability of more than 7,000 medical staff in a rotating shift environment. The solution automatically calculates thousands of rules and constraints such as industry regulations and staff preferences and specialty areas to rapidly generate daily shifts and help ensure equitable scheduling while accommodating for unplanned situations in near-real time with as many reiterations of schedules as needed.

Capitalizing on complex mathematical calculations, the hospital can also automatically assign staff to patients based on experience and professional profiles. The automated process has proved especially essential in the scheduling of the hospital ’s 3,500 nurses, who shoulder the brunt of daily care.

Real Business Results
• Reduces manual procedures for each supervisor by 35 percent, saving hospital approximately EUR10,500 per manager annually
• Decreases manual scheduling tasks for nurses by 4 percent, saving the 3,500-nurse hospital an estimate of EUR3,360,000, or EUR960 per nurse
• Reduces operational costs by eliminating pay errors, accurately tracking hours worked and accounting for the remuneration that vary with each employee

For More Information
Please contact your IBM representative or IBM Business Partner. Visit us at ibm.com/ilog.

To learn more about Hospital Universitario La Paz, visit www.madrid.org.

Products and services used

IBM products and services that were used in this case study.

Software:
IBM ILOG CPLEX

Service:
Software Services for WebSphere - Lab Services

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America November 2013 IBM, the IBM logo, ibm.com, ILOG, CPLEX and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data discussed herein is presented as derived under specific operating conditions. Actual results may vary. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.