Mueller, Inc.

Advanced business analytics used to transform business model, enabling an information-driven enterprise

Published on 24-Oct-2013

"We can show sales teams exactly how they are contributing to the business and explain what they need to do to improve their metrics ... a much more effective way of driving the changes in behavior that are vital for business transformation." - Mark Lack, manager of Strategy Analytics and Business Intelligence

Customer:
Mueller, Inc.

Industry:
Industrial Products

Deployment country:
United States

Solution:
BA - Business Analytics, BA - Business Intelligence, BA - Performance Management, BA - Predictive Analytics, Big Data & Analytics, Big Data & Analytics: Operations/Fraud/Threats, Smarter Commerce, Smarter Marketing, Smarter Planet

Overview

Based in Ballinger, Texas, Mueller, Inc. manufactures prefabricated steel buildings, roofing and construction products. In business more than 80 years, the company serves customers in the southwestern United States from 30 retail locations in Texas, New Mexico, Louisiana and Oklahoma. Mueller employs more than 500 people and operates three manufacturing and distribution centers in Texas.

Business need:
A shift in business strategy from manufacturing to retail drove a comprehensive cultural transformation within US manufacturer Mueller Inc.

Solution:
Mueller implemented business analytics technology that enables all company employees to view and analyze company data in near-real time.

Benefits:
In the first 12 months of using the solution to focus on supply chain and customer analysis, Mueller realized a tangible ROI of 113 percent, creating a net annual benefit of more than USD780,000.

Case Study

Based in Ballinger, Texas, Mueller, Inc. manufactures prefabricated steel buildings, roofing and construction products. In business more than 80 years, the company serves customers in the southwestern United States from 30 retail locations in Texas, New Mexico, Louisiana and Oklahoma. Mueller employs more than 500 people and operates three manufacturing and distribution centers in Texas. For most of its history, Mueller operated primarily as a manufacturer. In the last decade, Mueller shifted from traditional manufacturing to a retail-centric approach, a change that completely transformed its business model.

The Opportunity
A shift in business strategy from manufacturing to retail drove a comprehensive cultural transformation within US manufacturer Mueller Inc. The company needed to analyze its business processes and performance to assess how well employees were adapting to its new business strategy.

What Makes It Smarter
Mueller implemented business analytics technology that enables all company employees to view and analyze company data in near-real time, empowering workers to measure individual performance and assess how their work affects the bottom line.


Real Business Results
In the first 12 months of using the solution to focus on supply chain and customer analysis, Mueller realized a tangible ROI of 113 percent, creating a net annual benefit of more than USD780,000. By tracking manufacturing processes, the company reduced scrap metal waste by 20–30 percent. Greater efficiencies driven by business analytics kept the company profitable during the economic downturn despite a 30 percent loss in revenue. And the solution exerts a positive impact on individual employees who can now analyze their performance against company targets, maximizing their positive impact on the bottom line.

For More Information
Please contact your IBM representative or IBM Business Partner. Visit us at ibm.com/cognos.

To learn more about Mueller, Inc., visit www.muellerinc.com.

Products and services used

IBM products and services that were used in this case study.

Software:
Cognos TM1, Cognos Business Intelligence, SPSS Modeler

Service:
Software Services for Business Analytics

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America September 2013 IBM, the IBM logo, ibm.com, Cognos, TM1 and SPSS are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data discussed herein is presented as derived under specific operating conditions. Actual results may vary. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.