Visiting Nurse Service of New York establishes enterprise connectivity

An enterprise messaging and monitoring system positions staff to better serve patients

Published on 23-May-2013

"Working with Avada and having this monitoring utility, alerting, reporting and some trending, we can see that the plumbing is working, the messages are going. " - Anders Jacobson, supervisor, UNIX System Administration, Visiting Nurse Service of New York

Customer:
Visiting Nurse Service of New York (VNSNY)

Industry:
Healthcare

Deployment country:
United States

Solution:
Mobile, System z Software

IBM Business Partner:
Avada Software

Overview

The Visiting Nurse Service of New York (VNSNY) is a not-for-profit organization dedicated to home and community-based healthcare. It was established in 1893 by Lillian D. Wald, the founder of public health nursing in the United States. The organization has approximately 18,000 employees, including nurses, rehabilitation therapists, home health aides, social workers and other clinical professionals serving New York City, Nassau County and parts of Westchester County.

Business need:
VNSNY needed a way to securely move information between systems so that its employees could access systems from remote locations.

Solution:
It implemented IBM® WebSphere® MQ software, which moves data across the network, and Avada Infrared360 software.

Benefits:
The solution helps staff access the organization's systems from virtually any location.

Case Study

The Visiting Nurse Service of New York (VNSNY) is a not-for-profit organization dedicated to home and community-based healthcare. It was established in 1893 by Lillian D. Wald, the founder of public health nursing in the United States. The organization has approximately 18,000 employees, including nurses, rehabilitation therapists, home health aides, social workers and other clinical professionals serving New York City, Nassau County and parts of Westchester County.

Challenge
VNSNY needed a way to securely move information between systems. Employees, who together complete approximately 40,000 home visits per day, needed to access the organization’s systems from a variety of locations. The group therefore began to equip its staff with tablets so that they could connect with company systems, such as a mainframe, wirelessly. However, it needed a solution that would help it securely transfer data, including patients’ health information, to company systems, facilitate reliable information flow from system to system and quickly detect if a connection went down.

Solution
VNSNY implemented IBM® WebSphere® MQ software to move data from one system to another over the organization’s network. Using the application, staff can connect to VNSNY systems with a tablet and then put data into a queue for processing. From there, the system moves the sensitive data to the organization’s IBM System z10® mainframe, where it triggers multiple transactions to update financial systems, medical records and medication databases.

VNSNY also implemented Avada Infrared360 software from IBM Business Partner Avada. The Infrared360 application helps VNSNY
manage, monitor and test the organization’s messaging environment. If a message queue begins to fill up, which could result in messages getting lost, the Infrared360 application alerts VNSNY staff so that they can take corrective measures. “Working with Avada and having this monitoring utility, alerting, reporting and some trending, we can see that the plumbing is working, the messages are going. So at the end of the day, people get their visiting nurse knocking on the door and taking care of the people, and that’s good,” says Anders Jacobson, supervisor, UNIX System Administration, VNSNY.

Benefits
• Gives staff access to VNSNY systems from virtually any location
• Provides robust monitoring capabilities that facilitate properly functioning messaging systems
• Helps VNSNY establish security-rich connections with external organizations, such as Medicare and Medicaid

For more information
To learn more about IBM WebSphere MQ software, please contact your IBM marketing representative or IBM Business Partner, or visit the following website:
ibm.com/software/integration/wmq

To learn more about how IBM System z servers can help provide a security-rich and scalable foundation for efficiently running multiple critical applications, please contact your IBM marketing representative or IBM Business Partner, or visit the following website:
ibm.com/systems/z

Products and services used

IBM products and services that were used in this case study.

Hardware:
System z: System z10

Software:
WebSphere MQ, WebSphere MQ for z/OS

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Software GroupRoute 100 Somers, NY 10589 Produced in the United States of America May 2013 IBM, the IBM logo, ibm.com, System z10 and WebSphere are trademarks of International Business Machines Corp.,registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or othercompanies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance date and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Avada Infrared360 is not an IBM product or offering. Avada Infrared360 is sold or licensed, as the case may be, to users under Avada Software’s terms and conditions, which are provided with the product or offering. Availability, and any and all warranties, services and support for Avada Infrared360 is the direct responsibility of, and is provided directly to users by Avada.