iLinkx provides critical lifeline to first responders with IBM solution

Virtual information provider cuts testing time by 50 percent with IBM SmartCloud Enterprise platform

Published on 23-Apr-2013

"The future of iLinkx is around using collaborative, cloud-centric technologies to deliver value to clients while leaving a minimal footprint, and IBM SmartCloud Enterprise is helping us achieve those goals." - Rodney Fox, CEO, iLinkx

Customer:
iLinkx

Industry:
Computer Services

Deployment country:
United States

Solution:
IBM SmartCloud Enterprise, Cloud Computing

Overview

iLinkx is a cloud-based, virtual provider of critical information to emergency responders. Headquartered in Coeur d’Alene, Idaho, iLinkx escalates and enhances notification in emergencies by dispatching graphics in Adobe .pdf attachments to any device that has Internet access. The event-driven service provides emergency responders, including end customers such as the Department of Homeland Security Customs and Border Protection, with the crucial information and functionality needed to efficiently respond in time-sensitive situations.

Business need:
iLinkx® sought a scalable, reliable platform to quickly disseminate critical information and functionality to emergency responders while helping it increase the pace of product innovation.

Solution:
The IBM® SmartCloud® Enterprise platform provided a secure and dependable framework on which to create and scale new environments.

Benefits:
iLinkx reined in infrastructure costs, reduced system test time by 50 percent and sped deployment with its scalable, flexible new platform.

Case Study

iLinkx is a cloud-based, virtual provider of critical information to emergency responders. Headquartered in Coeur d’Alene, Idaho, iLinkx escalates and enhances notification in emergencies by dispatching graphics in Adobe .pdf attachments to any device that has Internet access. The event-driven service provides emergency responders, including end customers such as the Department of Homeland Security Customs and Border Protection, with the crucial information and functionality needed to efficiently respond in time-sensitive situations. iLinkx not only reduces notification times, it also arms responders with detailed, graphical information and functionality they need to prepare for any emergency scenario, allowing them to plan their strategy before they’re even on site.

Challenge

Following the attacks in September 2001, the National Institute of Standards and Technology (NIST) released a comprehensive report outlining the need for improvement of the type of information dispatched to emergency responders as well as the channels by which it is distributed. In 2007, alarm industry veteran Rodney Fox met the challenge head-on by developing a solution that provided mobile interactive graphics in an application-free environment. iLinkx was able to combine technologies in a uniform and efficient way to help increase situational awareness through detailed graphics, eliminating the challenges of disparate platforms and applications. As iLinkx began to gain market share, the company realized that to facilitate mass deployments, it needed an infrastructure that would provide increased capacity and flexibility while offering security and reliability. Because its traditional hardware infrastructure was costly and proprietary in nature, the business began looking for alternate strategies. After researching its options, iLinkx realized that moving from an in-house data center to a cloud-hosted service provider would help the business keep pace with the rapid growth it was achieving.

Solution

After researching a variety of cloud providers, iLinkx teamed with IBM to develop an effective cloud architecture that would support its environment. Combined with the hosted services of the IBM SmartCloud Enterprise platform, the iLinkx solution eliminated the need for real estate, labor and substantial systems investment necessary to maintain a traditional hardware infrastructure. With a cloud-based solution, iLinkx is no longer tethered to outdated platforms that require proprietary software. The IBM SmartCloud platform provides a security-rich and reliable environment in which iLinkx develops, tests, hosts and deploys its solutions. IBM SmartCloud Enterprise provides iLinkx with the scalability and flexibility it needs to support mission-critical operations without the investment, maintenance or sprawl of a traditional IT infrastructure.

Benefits
● Reduces system testing time by 50 percent and speeds deployment through the use of a more streamlined and flexible application development and testing environment
● Scales to support the company’s anticipated 10,000 percent increase in market share over 12 to 24 months
● Reduces reliance on hardware and proprietary software by transitioning workloads to an IBM SmartCloud environment

For more information

To learn more about IBM SmartCloud Enterprise, please contact your IBM marketing representative or IBM Business Partner, or visit the following website ibm.com/cloud/iaas

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Products and services used

IBM products and services that were used in this case study.

Service:
IBM SmartCloud Enterprise

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Global Technology Group Route 100 Somers, NY 10589 Produced in the United States of America March 2013 IBM, the IBM logo, ibm.com, and IBM SmartCloud are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.