Published on 07-Jun-2012
"One great benefit of the program is that the Accelerated Value Leader provides a rapid route into the IBM organization, helping us quickly find the appropriate person to assist us with issues and questions around our portal installation." - Anette Andreasson, Head of IT (Domino), City of Gothenburg
Customer:
City of Gothenburg
Industry:
Government
Deployment country:
Sweden
Overview
Situated on the west coast of Sweden, the City of Göteborg (in English, Gothenburg) is the second-largest in the country, with a population exceeding 500,000 people. The city employs approximately 45,000 employees working in more than 80 departments and units to provide services to nearly 1 million residents in the metropolitan area.
Business need:
The city needed help upgrading its IBM WebSphere Portal infrastructure and administering its IBM Lotus Domino platform.
Solution:
Gothenburg extended its IBM Software Accelerated Value Program for two additional years, covering both its Lotus and IBM Security System (ISS) assets.
Benefits:
The city pulls greater value from its investment in social technology with an IBM Accelerated Value Leader advising on best practices and helping with technology issues and adoption
Case Study
Situated on the west coast of Sweden, the City of Göteborg (in English, Gothenburg) is the second-largest in the country, with a population exceeding 500,000 people. The city employs approximately 45,000 employees working in more than 80 departments and units to provide services to nearly 1 million residents in the metropolitan area.
Challenge
Gothenburg had used Accelerated Value Program (AVP) services from IBM Software Services for Collaboration (ISSC) since 2004. When negotiating another two-year contract, the city wanted to address several key issues. First, it needed assistance with a planned upgrade to its IBM WebSphere® Portal infrastructure. The city also wanted help maintaining its IBM Lotus Domino® platform and boosting the availability of its popular citizens’ portal.
Solution
Gothenburg engaged IBM Software Services for Collaboration to provide Accelerated Value services for two additional years. Because of the value derived from the Lotus AVP, the city expanded the contract in June 2011 to include coverage for its IBM Security Systems (ISS) Tivoli® software as well. The new contract provides an Accelerated Value Leader (AVL) , as well as five nominated customer callers for advanced support call logging with IBM. The AVL continues to act as a Trusted Advisor and single point of contact with the wider IBM team, researching appropriate information, advising on best practices, facilitating IBM technology adoption, and proactively providing the city with valuable preventive actions. The program also offers access to technology knowledge-sharing calls and AVP seminars.
Benefits
· Accelerates infrastructure upgrades and technology adoption and provides prompt, proactive attention to technology issues, channeled through a single point of contact
· Delivers rapid access to highly skilled and experienced administrators who help manage the Lotus Domino environment efficiently
· Helps increase the return on Lotus and Tivoli software investments
[Level 1]
For more information
To learn more about how you can accelerate success with IBM Software Services, contact your IBM sales representative or visit the following website:
ibm.com/software/support/acceleratedvalue
Products and services used
IBM products and services that were used in this case study.
Service:
Software Accelerated Value Program - Lotus , Software Services for Collaboration, Software Services for Tivoli
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America June 2012 IBM, the IBM logo, ibm.com, Domino, Lotus, Tivoli and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.