Czarnowski Display Service improves efficiency with reengineered workflow

IBM Lotus Domino Designer software with XPages technology speeds web-based work order system creation

Published on 20-Apr-2012

Validated on 21 Oct 2013

"XPages is a programming environment, or coding environment, that I would recommend. And, if you have any background in normal classic Domino development, it’s very easy to get into. It’s much quicker to write a full-blown application." - Declan Lynch, senior collaboration manager, Czarnowski Display Service, Inc.

Czarnowski Display Service, Inc.

Media & Entertainment

Deployment country:
United States

Mobile, Social Business for Knowledge Sharing and Innovation, Social Business


Headquartered in Chicago, Czarnowski Display Service, Inc. provides exhibit and trade show services, such as designing, manufacturing, assembling, managing, disassembling and warehousing booths. The company has 14 satellite offices, as well as strategic partnerships around the world. The organization employs almost 1,000 people and handles more than 10,000 projects annually.

Business need:
Czarnowski Display Service, Inc. employees used a paper-based accounting system to initiate and route work orders.

The company extended its existing IBM Lotus software to update the application development process by creating a web-based application using IBM Lotus Domino Designer software with XPages technology.

With a paperless system that employees can access from practically anywhere, the company significantly increased productivity, enhanced application performance and reduced storage requirements.

Case Study

Approximately 10 years ago, Czarnowski instituted a paper-based accounting system that included a workflow component. Employees used this system to create work orders categorized by job number, which needed to be distributed to all stakeholders on a project. If a change was made to a work order, the order would have to be reprinted and redistributed. The average work order was 45 pages long and circulated to 10 people. This system was highly inefficient, wasteful and error-prone, and it was almost impossible to exercise version control. Further, there was limited access to the system and suboptimal accountability. The company wanted to develop a paperless, web-based system that employees could access from practically anywhere using a laptop, tablet or smartphone.

Using IBM® Lotus® Domino® Designer software with XPages technology, Czarnowski developed an in-house application that would reengineer its workflow system. As a first step in the process, the project team traveled to the company’s satellite offices to discover how employees used the existing application. Based on the results of this assessment, the team decided it was logical for the company to extend its existing investment in Lotus® Notes and modernize the application development process by creating the new workflow system using XPages technology.

Making the application web-based was key so users could access it from practically anywhere they had a web browser and an Internet connection, whether in the shop or office or on the floor at a trade show. Instead of distributing a paper work order to all stakeholders, the company can now send an email notifying them that a job was created or that an update or change was made. A link within the email takes the recipient to the new or updated work order. With the new application, each person in the pipeline can access work orders and any changes or updates are documented.

Czarnowski uses the Single Copy XPages Design feature, which enables the company to break out each job into its own data store or Notes Storage Facility (NSF) database. This feature saves significant disk space and improves application performance and scalability because design resources are only loaded into memory once.

· Improves productivity by providing employees with universal access to project and customer information from almost anywhere
· Enhances application performance by storing design elements in one location, saving 700 to 800 GB of disk space
· Boosts customer service by sharing data and disseminating information to departments more quickly to keep projects on track

For more information
To learn more about IBM Lotus Domino Designer, please contact your IBM marketing representative or IBM Business Partner, or visit the following website:

Products and services used

IBM products and services that were used in this case study.

IBM Domino Designer

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America March 2012 IBM, the IBM logo,, Lotus and Domino are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.