Published on 29-Mar-2012
"With the IBM Social Content Management solution in place, we expect higher ROI through faster project turnaround times and higher quality deliverables because teams won’t be wasting time redoing work that has already been done." - Chief technology officer, Fortune 500 financial services company
Customer:
A fortune 500 financial services company
Industry:
Financial Markets
Solution:
Enterprise Content Management
Overview
Headquartered in the United States, this financial services company provides a range of products and services to help customers ownhomes, build retirement income, manage wealth and protect against life’s uncertainties. It owns approximately USD100 billion in assets and employs nearly 6,000 people in more than 25 countries.
Business need:
Project teams were redoing work because of poor document version control and inadequate processes for retaining content as projects were completed.
Solution:
Working with IBM, the company completed a proof of concept for anIBM Social Content Management solution that integrates with IBM FileNet Content Manager, IBM Business Process Manager and IBM Connections software.
Benefits:
On solution deployment, the company expects to compress project timetables and produce higher quality deliverables with shared access to current and historical content.
Case Study
Challenge
Based on an independent review of project health, the company knew that teams were performing well. However, the company was losing information over time because of inadequate processes for retaining content as projects were completed. Even during the project life cycles, team members did not always work with the most current documents because of poor version control. As a result, they duplicated effort unnecessarily. For example, business and systems architects created drawings that had been done before or updated requirements that had already been rewritten. To avoid redundant work, the company needed a consistent way to store and access project information.
Solution
Working with IBM, the company completed a proof of concept for an IBM Social Content Management (SCM) solution that integrates with IBM FileNet® Content Manager, IBM FileNet Business Process Manager, and IBM Connections software. Solution capabilities were tested with use cases describing two types of project teams. The first type is document centered. Team members complete tasks using such programs as Microsoft Word, Microsoft Excel and Visio. The second type of team is social media centered. Team members create and work with wiki pages, seldom using Microsoft Office applications except for diagramming.
The SCM solution was designed to accommodate both work patterns. It provides a single place to store information and consistent processes for managing document life cycles. Regardless of the systems or applications different teams use, project information is captured in a shared folder with indexing and content categorization to support rapid search and authorized access. Additionally, the configurable system management components simplify integrations with industry-leading applications. As part of the solution deployment, the company plans to use IBM Connections software to enable external partners working with the company on projects to access shared content.
Projected benefits
· Speed project completion by eliminating redundant work
· Enhance productivity for both document centered teamwork and social media centered team activities
· Increase the quality of project deliverables with access by team members inside and outside the company to the most current content
· Support a faster rate of innovation with a shared knowledge base from which to build new and enhanced products.
For more information
To learn more about IBM Social Content Management solutions, contact your IBM sales representative or IBM Business Partner, or visit: ibm.com/software/info/itsolutions/content-management
Products and services used
IBM products and services that were used in this case study.
Software:
FileNet Content Manager, FileNet Business Process Manager, IBM Connections
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America March 2012 All Rights Reserved IBM, the IBM logo, ibm.com and FileNet are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.