Published on 14-Feb-2012
"Integration using IBM WebSphere Cast Iron Cloud integration consolidates business-critical information into a single view. This provides real-time visibility into the business for fact-based decision making." - Global transaction management company
Customer:
Global transaction management company
Industry:
Computer Services
Solution:
Cloud Computing
Overview
This company provides solutions for transactions and applications to more than 1,500 customers around the world.
Business need:
This global transaction management company needed to integrate NetSuite software with Salesforce.com, the cloud-based software service for CRM.
Solution:
The company used IBM WebSphere® Cast Iron® Cloud integration to complete the integration of NetSuite to Salesforce.com in just five days with no special training.
Benefits:
With IBM WebSphere® Cast Iron® Cloud integration the company achieved fast time to value, improved user productivity and enhanced business performance.
Case Study
IBM WebSphere Cast Iron Cloud integration enables IT staff to complete project in just five days
Based in the United States, this company provides solutions for transactions and applications to more than 1,500 customers around the world.
Challenge
Enterprises that use NetSuite, the cloud-based software suite for ERP, benefit from the operations visibility it provides. However, enterprises still require a single view of their customers and products. This entails integrating NetSuite software with other business applications.
This global transaction management company found itself in this situation when needing to integrate NetSuite software with Salesforce.com, the cloud-based software service for CRM. Double data entry between the two systems led to errors and reduced staff productivity. Employees lacked visibility into accounts, service contracts, product management, business intelligence and other information stored across the two systems. Because such information was critical to business performance and fact-based decisions, the organization needed to complete the integration quickly.
Solution
The solution was IBM WebSphere® Cast Iron® Cloud integration, which provides preconfigured integration solutions for hundreds of leading enterprise and cloud applications, including NetSuite software and Salesforce.com technology. By virtue of a “configuration, not coding” approach, the WebSphere platform facilitates the entire lifecycle of application integration, including data mashups, process integration across applications and data migrations in near real time. Because of the“no-coding” approach of WebSphere Cast Iron Cloud integration, companies can complete integration projects quickly, without custom programming or deep middleware expertise.
The company used these capabilities to the utmost. IT staff completed the integration in just five days with no special training. Postintegration, records of customers with software installations were moved from NetSuite to Salesforce.com technology almost instantaneously. The solution also consolidates account information, service contracts, product management reports and business intelligence (BI) into a single view. This gives employees the real-time information and visibility into the business they need for optimum job performance.
Benefits
· Achieved fast time to value thanks to the “no coding” approach to application integration
· Improved user productivity and reduced errors by eliminating manual data entry
· Enhanced business performance through fact-based decision making
For more information
To learn more about WebSphere Cast Iron Cloud integration, please contact your IBM representative or IBM Business Partner, or visit: ibm.com/castiron
Products and services used
IBM products and services that were used in this case study.
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America February 2012 All Rights Reserved IBM, the IBM logo, ibm.com, WebSphere and Cast Iron are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.