Published on 14-Feb-2012
"By quickly integrating several business-critical applications, we increased the effectiveness of our fund-raising activities and eliminated error-prone manual data entry." - A US university
Customer:
US university
Industry:
Education
Solution:
Cloud Computing
Overview
This US university is a private research educational institution that offers a comprehensive range of undergraduate and graduate programs.
Business need:
The university needed to integrate the PeopleSoft for ERP solution, the Salesforce.com service for CRM and the Microsoft SQL Server 2000 database.
Solution:
The IBM WebSphere® Cast Iron® Cloud integration and WebSphere® Cast Iron® Hypervisor Edition virtual appliance met these requirements, dramatically simplifying the integration of the Salesforce.com service with on-premises and cloud-based applications.
Benefits:
With IBM WebSphere® Cast Iron® Cloud integration and WebSphere® Cast Iron® Hypervisor Edition virtual appliance the university achieved fast time to value, improved tracking and visibility of fund-raising efforts and increased staff productivity.
Case Study
IBM WebSphere Cast Iron Cloud software integrates Salesforce.com with PeopleSoft ERP technology
This US university is a private research educational institution that offers a comprehensive range of undergraduate and graduate programs.
Challenge
Enterprises today rely on hybrid IT environments consisting of on-premises and cloud-based applications. Operations can suffer, however, if these applications remain unintegrated and out of synch. This can impede processes, reduce productivity and prevent employees from having a current view of business-critical information.
Business applications at this US university include the PeopleSoft for ERP solution, the Salesforce.com service for CRM and the Microsoft SQL Server 2000 database. All are engaged in running fund-raising campaigns, acting on opportunities and managing donor accounts and the donation process.
To improve the effectiveness and accountability of these operations, the university needed to integrate the applications. Key advantages would be more effective tracking of fund-raising activities and elimination of error-prone, manual data entry. Because fund-raising and donation management are so important to the university’s financial health, the university needed an integration solution developed quickly.
Solution
The IBM WebSphere® Cast Iron® Cloud integration and WebSphere® Cast Iron® Hypervisor Edition virtual appliance met these requirements, dramatically simplifying the integration of the Salesforce.com service with on-premises and cloud-based applications. Using a “configuration, not coding” approach that includes prebuilt connectors and process templates for Salesforce.com technology integration, the WebSphere Cast Iron Cloud platform helps ensure
fast and easy project completion without custom coding or deep middleware expertise.
The client capitalized on these competencies to greatly improve its capabilities for fund-raising and donation management. The university’s IT staff integrated the PeopleSoft ERP solution, which provides donation processes and workflows, with the Salesforce.com service for account, opportunity and campaign management. It then synchronized both with donor information in the SQL Server 2000 database. The IT staff completed this project in just 25 days.
Benefits
· Achieved fast time to value from the “configuration, not coding” approach to application integration
· Improved tracking and visibility of fund-raising efforts from real-time access to business information
· Increased staff productivity and reduced errors by eliminating manual data entry
For more information
To learn more about WebSphere Cast Iron Cloud integration, please contact your IBM representative or IBM Business Partner, or visit: ibm.com/castiron
Products and services used
IBM products and services that were used in this case study.
Software:
WebSphere Cast Iron Cloud Integration, WebSphere Cast Iron Hypervisor Edition Enterprise
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2012 All Rights Reserved IBM, the IBM logo, ibm.com, WebSphere and Cast Iron are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.