Published on 07-Feb-2012
"Real-time, bidirectional integration via IBM WebSphere Cast Iron Cloud integration helped us improve our CRM and ERP processes, with a positive effect on our ability to hit deadlines." - A medical device maker
Customer:
Medical device company
Industry:
Industrial Products
Solution:
Cloud Computing
Overview
This United States based medical device company designs, develops, manufactures and markets products for the surgical treatment of spine disorders, with a primary focus on the aging spine.
Business need:
The medical device company needed to synchronize user, account and contact information from Oracle CRM On Demand cloud-based service with the Epicor Vantage ERP on-premises application.
Solution:
The IBM WebSphere® Cast Iron® Cloud integration offered a solution. The medical company capitalized on WebSphere Cast Iron Cloud integration to develop an intuitive, easy-to-maintain integration solution between Oracle and Epicor.
Benefits:
The IBM WebSphere® Cast Iron® Cloud integration solution helped the medical device company achieve fast time to value, increase staff productivity and improve the ability to hit deadlines.
Case Study
IBM WebSphere Cast Iron Cloud integration connects cloud application to on-premises solution in days
This medical device company designs, develops, manufactures and markets products for the surgical treatment of spine disorders, with a primary focus on the aging spine. Headquartered in the United States, the company aims to combine world-class customer service with innovative, surgeon-driven design that helps improve the aging patient’s quality of life.
Challenge
Enterprises today increasingly adopt Software as a Service (SaaS) applications for the benefits they deliver in ease of deployment, agility and utility-based pricing. This can present a challenge to an IT staff, however, when it needs to integrate cloud-based software with on-premises applications.
The medical device company faced this situation after adopting the Oracle CRM On Demand cloud-based service. Staff members had to synchronize user, account and contact information from the CRM service with the Epicor Vantage ERP on-premises application. Initially, workers manually entered data across systems. Moving forward, the company needed to eliminate this time-consuming, error-prone process by integrating the two applications.
Solution
The IBM WebSphere® Cast Iron® Cloud integration offered the solution. Fast and easy to use, the platform features built-in technology for integrating the Oracle CRM On Demand solution with other enterprise applications, both on premises and in the cloud. WebSphere Cast Iron Cloud software integration uses a “configuration, not coding” approach that dramatically simplifies application integration without custom programming or deep middleware expertise.
These capabilities served the medical company well. Within days, IT staff members capitalized on WebSphere Cast Iron Cloud integration to develop an intuitive, easy-to-maintain integration solution between Oracle and Epicor. The client gained considerable business benefits from real-time, bidirectional transmission of user, account and contact data between the two systems.
Benefits
· Achieved fast time to value thanks to the “configuration, not coding” approach to application integration
· Increased staff productivity by eliminating manual data entry
· Improved the ability to hit deadlines through more efficient CRM and ERP processes
For more information
To learn more about WebSphere Cast Iron Cloud integration, please contact your IBM representative or IBM Business Partner, or visit: ibm.com/castiron
Products and services used
IBM products and services that were used in this case study.
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2012 All Rights Reserved IBM, the IBM logo, ibm.com, WebSphere and Cast Iron are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.