Published on 18-Jan-2012
"Application integration using WebSphere Cast Iron Cloud reduced our claims adjustment costs, and by speeding up the process we improved customer satisfaction as well." - Large insurance company
Customer:
Workers’ compensation insurance provider
Industry:
Insurance
Solution:
Cloud Computing
Overview
A company in the United States that provides workers’ compensation insurance focuses on midsize employers aiming to achieve long-term cost savings.
Business need:
This insurance company needed to an integration solution that would streamline key business processes held in disparate systems.
Solution:
The insurer chose IBM WebSphere® Cast Iron® Cloud integration, which simplifies data migration and application integration though a “configuration, not coding” approach that doesn’t require expert programmers or middleware specialists.
Benefits:
With IBM WebSphere® Cast Iron® Cloud integration the insurer, reduced claims adjustment costs, accelerated claims processing times and delivered incremental revenues.
Case Study
IBM WebSphere Cast Iron Cloud integration empowers junior IT staffers to complete integration project
A company in the United States that provides workers’ compensation insurance focuses on midsize employers aiming to achieve long-term cost savings. Working through a select group of independent brokerages, the firm has assets of USD230 million and serves more than 2,400 customers.
Challenge
This insurance company worked with multiple vendors that provided electronic data interchange (EDI) with document outputs in different formats. In addition, it used manual workflows for key processes and had no contingency plan for workflows when users were unavailable or out of the office. Processes became time-consuming, inconsistent and error-prone, and latency in claims reporting increased risk for all parties. Moving forward, the company sought an integration solution that would streamline key business processes held in disparate systems.
Solution
The insurer chose IBM WebSphere® Cast Iron® Cloud integration, which simplifies data migration and application integration though a “configuration, not coding” approach that doesn’t require expert programmers or middleware specialists. In fact, junior IT staffers at the company easily learned the application, enabling them to successfully complete the project. Postintegration, the company achieved bidirectional connectivity and reconciled output among its EDI vendors. The new solution automatically routes various file types correctly across different workflows, speeding processes and eliminating the need for manual workflow and data entry. Further, WebSphere Cast Iron Cloud integration provides an easy-to-use interface for centralized management of all integrations.
Benefits
• Reduced claims adjustment costs by eliminating erroneous and duplicate payouts
• Accelerated claims processing times and reduced risk through real-time integration
• Delivered incremental revenues by improving customer satisfaction
For more information
To learn more about IBM WebSphere Cast Iron Cloud integration, please contact your IBM representative or IBM Business Partner, or visit: ibm.com/castiron
Products and services used
IBM products and services that were used in this case study.
Legal Information
© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2012 All Rights Reserved IBM, the IBM logo, ibm.com, Cast Iron and WebSphere are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.