Fiserv Video

Fiserv chooses IBM data warehousing and analytics technology, built on DB2

Published on 09-Nov-2011

Validated on 12 Nov 2013

"Our partnership with IBM provides a number of very important capabilities. First and foremost is the ability to get high-quality trusted information. Second is the application of best-in-class predictive models." - David Rose, Senior Vice President, Business Insights & Optimization, Fiserv

Customer:
Fiserv

Industry:
Banking

Deployment country:
United States

Solution:
Big Data, Big Data & Analytics, Big Data & Analytics: Customers, Data Warehouse, Information Integration, Smarter Computing

Overview

A leader in the financial services industry, Fiserv chose a range of IBM information and analytics software, as well as servers and storage, to provide business insights to its 16,000 customers; by processing 20 billion transactions annually, Fiserv gives banks and credit unions the power of analytics to predict "what's next" in the industry; to reduce customer attrition; and to increase the adoption of new products.

Business need:
Small and midsize banks and credit unions seek to attract, retain and grow profitable customer relationships while competing with the analytic capabilities of new mega banks.

Solution:
Working with IBM, Fiserv is turning billions of transactions into actionable insights that help these banks better target offers and maximize their marketing dollars. The use of cloud technologies to consolidate and virtualize servers helps reduce costs and increase availability.

Benefits:
Estimated increase of 100 percent or higher in the response rate to targeted marketing initiatives; estimated IT savings of USD8 million in five years.

Video

A leader in the financial services industry, Fiserv chose a range of IBM information and analytics software, as well as servers and storage, to provide business insights to its 16,000 customers; by processing 20 billion transactions annually, Fiserv gives banks and credit unions the power of analytics to predict "what's next" in the industry; to reduce customer attrition; and to increase the adoption of new products.




Video Transcript


CALLOUT: Fiserv offers technology solutions for more than 16,000 financial institutions worldwide.

To provide the highest level of trusted data analysis and insights for financial clients, Fiserv depends on the strength and technology of IBM.

Voiceover: As a leading financial technology services provider in the industry, Fiserv processes roughly 20 billion data transactions and moves more than a trillion dollars each year. In addition, Fiserv must provide its customers with critical and dependable analytical insights – fast.

David Rose: Our partnership with IBM provides a number of very important capabilities. First and foremost is the ability to get high-quality trusted information. Second is the application of best-in-class predictive models.

Voiceover: To operate its extensive electronic bill payment system, Fiserv depends on InfoSphere Warehouse, powered by DB2, which uses a full complement of IBM predictive analytics products that can quickly respond to growing transaction demands.

With the help of IBM, Fiserv offers more than 16,000 financial institutions the power to more accurately predict ‘what happens next’. This data also helps the banks to better understand customers, reduce customer attrition and dramatically increase customer adoption of new products.

David Rose: The most important thing is not only understanding and developing a picture of what might happen, but influencing that outcome so it is the best possible outcome for the bank and their customers.

Voiceover: To generate the massive amounts of processing power required to serve its substantial client base, Fiserv relies on IBM Power Systems.

David Rose: Clearly, we have a lot of need for heavy, heavy processing. For that, we rely on Power system from IBM.

Voiceover: By leveraging the banking expertise and technology of IBM, Fiserv is helping large and small financial institutions succeed in an increasingly competitive and connected world.


Product list [onscreen text]:
Cognos® Business Intelligence
IBM Banking Data Warehouse Model
InfoSphere® DataStage
InfoSphere Discovery
InfoSphere Warehouse / DB2®
Power 770 and Storage
SPSS® Modeler
SPSS Statistics
SPSS C&DS
Tivoli® System Automation for Multi-Platforms

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