A Major Water Utility Upgrades Systems to Improve Functionality

IBM’s Maximo upgrade provides a major State-owned water services supplier with improved functionality and supportability at less cost

Published on 17-Sep-2012

Validated on 03 Mar 2014

"Design, build and implementation of the solution was of a very high calibre, lead by very capable resources." - Customer asks not to be identified

Customer:
A Major Water Utility

Industry:
Government, Energy & Utilities

Deployment country:
Australia

Solution:
Application Infrastructure

Overview

IBM's Maximo upgrate provides improved functionality and supportability at less cost

Business need:
This State-owed utility required enhancements to its Asset Management System to provide for · - a specialist water utility Work Management System (WMS) · - an ERP · - upgrades to its existing tools, and - upgrades to asset management tools but changing the system boundaries functions.

Solution:
IBM Global Servies - Global Business Services upgraded the customer's existing Maximo 5 software to Maximo 7 to enhance its Asset Management System, including Maximo Asset Management, Maximo SLA Manager, · Managed Service Providers, and Maximo Adaptor for Microsoft Project

Benefits:
Maximo 7 provides good functionality at a reasonable cost, with reduced time to implement, supportability and support for the management of organisational change. The technical capability of Maximo 7 was noted to be easy to configure, integrate, extend, and providing the client with the ability to react to new business requirements.

Case Study

Customer Need:

Before selection of the referenced solution, the customer used Maximo 5 for the past nine years to support its Asset Management System (AMS) in the following areas:

• Customer Service Centre
• The logging of system fault calls by our Customer Service Centre
• Work Management
• Planning and dispatch of preventive maintenance and reactive work
• Timesheet / labour costing
• Inventory Reservation and Costing
• Purchasing Material and Services
• Asset Management
• Asset management data repository
• Asset Costing / life cycle management (Asset creation / acquisition / rehabilitation / replacement and retirement).

The customer required enhancements to its Asset Management System, specifically seeking:

• a specialist water utility Work Management System (WMS),
• an ERP,
• upgrades to its existing tools, and
• upgrades to customer’s tools but changing the system boundaries functions.

Our Solution:

A range of options were analysed leading up to the decision to enhance the State utility’s existing Maximo software, including going to market for a specialist water utility WMS, moving to an ERP, upgrading existing tools, and upgrading its tools but changing the system boundaries functions.

At the end of the analysis, the customer chose to upgrade Maximo to Release 7 on the dimensions of functionality, cost, time to implement, supportability and organisational change management.

The solution was reported to meet all business requirements. All the business requirements included in the projects to date have been delivered. There are still plans to further extend its use by the business.

The project used IBM’s ‘tiger team’ support which meant that escalated technical issues were addressed as a priority by IBM support. Design, build and implementation of the solution was noted by the client to be of a very high calibre, lead by very capable resources. IBM provided excellent training, communication and business change management which resulted in very little resistance to the new system from staff, even though the project imposed greater data collection requirements on field staff. Pilot and phased rollout to workgroups made it possible to refine system and training, to avoid widespread negative impacts.

Products and services used

IBM products and services that were used in this case study.

Service:
AIS: Enterprise Asset Mgmt

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