Housing Works

Reduces backup and restore times by more than 90 percent

Published on 28-Jun-2012

"We can now restore files in an instant and perform a full server restore in under four hours." - —Ankur Patel, IT Director, Housing Works

Customer:
Housing Works

Industry:
Professional Services

Deployment country:
United States

Solution:
Storage Infrastructure Optimization (SIO)

IBM Business Partner:
CHATR Data Solutions, STORServer, Inc.

Overview

Housing Works is dedicated to ending the dual crises of homelessness and AIDS through advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain its efforts.

Business need:
Housing Works had been using Symantec Backup Exec software to backup data to a tape library and found the approach time consuming. Additionally, when a tape backup failed after a small electrical fire damaged a file server, three IT staff members had to spend more than two weeks re-inputting data—which delayed other projects.

Solution:
Working with CHATR, Housing Works deployed the STORServer Instant Restore Appliance, which integrates IBM hardware and IBM Tivoli Storage Manager FastBack® software into an easy-to-install, easy-to-use solution that reduces backup and restore times and improves data protection. Housing Works IT staff can now quickly restore a single file or an entire server from bare metal and can tailor retention policies for each application.

Benefits:
Fourfold increase in number of systems being backed up with existing staff; Ninety five percent decrease in daily backup times; Ninety percent decrease in restore times

Case Study

Housing Works is dedicated to ending the dual crises of homelessness and AIDS through advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain its efforts.

The need
In November 2010, Ankur Patel, IT director for Housing Works, received a luncheon invitation from CHATR Data Solutions to discuss backup and recovery solutions. The timing couldn’t have been better. The organization had been using Symantec Backup Exec software to backup data to a tape library, when it found that it couldn’t recover data from one of its tapes. “We had a small electrical fire in our office that damaged a file server,” recalls Patel. “Our tape backup failed and we had to re-input all the data. It took three IT people more than two weeks, which delayed other projects. We wanted a new approach that would deliver better business continuity and that could relieve us of the manual backup processes we had.”

The solution
Following in-depth discussions with CHATR, Patel selected the STORServer Instant Restore Appliance, which integrates IBM hardware and IBM Tivoli Storage Manager FastBack® software into a single, easy-to-install, easy-to-use solution that substantially reduces backup and restore times and improves data protection. “Our primary focus is to serve our clients, so we looked for a solution that enabled us to protect our data with little effort,” says Patel. “With this approach, we can really ‘set-it and forget it.’ We can easily restore a single file for a staff member or an entire server from bare metal. We can also now backup everything from servers to workstations. And we can tailor retention policies for each application to meet our organization’s requirements.”
CHATR installed the STORServer solution for Housing Works in just 20 minutes, providing ongoing support as needed.
“Any other solution would have required integration between the software and hardware,” says David Goldstein, vice president of Sales, CHATR. “The STORServer appliance combined IBM Tivoli Storage Manager FastBack software and IBM systems and storage hardware in a preconfigured, pretested appliance that doesn’t require a lot of time to install, learn or manage. In fact, in our follow-up survey, Housing Works gave a 100 percent higher rating for the solution’s ease of use and a 350 percent higher rating for support than they gave their previous solution.”

The benefit
According to Patel, the solution helped reduce the time and cost of backup and recovery processes, while improving data protection. The benefits were immediate and included:

  • A fourfold increase in number of systems being backed up. “Before, we only had time to backup five to seven production servers,” Patel says. “Now all our servers, about 20, are protected, along with board member laptops.”
  • A more than 95 percent decrease in daily backup times through the use of smart data movement technology. “Daily backup times have gone from 8 - 12 hours for seven servers to 2 - 30 minutes for 20 servers,” says Patel.
  • A more than 90 percent decrease in restore times. “We can now restore files in an instant and perform a full server restore in under four hours,” says Patel. “In the past it could take us 1 - 2 days to accomplish the same work.”

Overview
Housing Works
Brooklyn, New York
www.housingworks.org

Solution components
  • STORServer Instant Restore Appliance
      • IBM Tivoli Storage Manager FastBack®
      • IBM Tivoli® Storage Manager FastBack for Bare Machine Recovery
      • IBM Tivoli Storage Manager FastBack for Workstations
      • IBM System x® 3630 class server
      • IBM System Storage® DS3500
IBM Business Partner
  • CHATR Data Solutions (www.chatrinc.com )
  • STORServer, Inc. (www.storserver.com )

For more information
To learn more about IBM storage solutions, please contact your IBM representative or IBM Business Partner, or visit the following website: ibm.com/tivoli/storage

Products and services used

IBM products and services that were used in this case study.

Hardware:
Storage, Storage: DS3500 Express, System x, System x: System x3630 M3

Software:
Tivoli Storage Manager FastBack, Tivoli Storage Manager FastBack for Bare Machine Recovery, Tivoli Storage Manager FastBack for Workstations

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America June 2012 IBM, the IBM logo, ibm.com, Tivoli, Tivoli Storage Manager FastBack, System x, System Storage, and System Storage DS are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. STORServer Instant Restore Appliance is not an IBM product or offering. STORServer Instant Restore Appliance is sold or licensed, as the case may be, to users under STORServer’s and CHATR’s terms and conditions, which are provided with the product or offering. Availability, and any and all warranties, services and support for STORServer Instant Restore Appliance is the direct responsibility of, and is provided directly to users by, STORServer and CHATR. TIC14236-USEN-00