Strauss - Efficient management with IBM

The IBM solution enabled automation of software distribution and facilitated license management.

Published on 08-Feb-2012

"Now we are able to send and install updates on each of our machines. Internet access is the only requirement. Installation is performed completely transparently for the user." - Adrian Kurlit, CIO, Strauss Cafe Poland.

Customer:
Strauss Cafe

Industry:
Wholesale Distribution & Services

Deployment country:
Poland

Solution:
Product Lifecycle Management, IT Life Cycle Management , Systems Management, Systems & Network Management

IBM Business Partner:
itelligence Sp. z o.o.

Overview

Strauss Cafe Poland is the largest coffee manufacturer (MK Cafe, Pedro's, Sahara, Optima, Fort, and Mildano) and one of the largest coffee distributors in Poland.

Business need:
License management, difficulty in delivering software updates and additional software functionalities to mobile workers, and providing them with technical support

Solution:
Strauss Cafe Poland implemented IBM Tivoli Endpoint Manager software solution.

Benefits:
IBM Tivoli Endpoint Manager improved efficiency and effectiveness of company's operations.

Case Study

The business challenge
Strauss Cafe Poland is the largest coffee manufacturer (MK Cafe, Pedro's, Sahara, Optima, Fort, and Mildano) and one of the largest coffee distributors in Poland. The company has been active in the Polish market since 1991 under the Elite Cafe brand. The company's coffee roasting facility in Swadzim near Poznań is one of the most modern facilities of that kind in Europe. The company is also active in the food service market: its Coffee Services division is the largest supplier of coffee (MK Cafe Espresso Professional brand) and coffee brewing machines (Jura and La Cimbali) for hotels, restaurants and cafes in Poland.
The company's structure is highly distributed. Strauss Cafe Poland's team comprises of almost 450 people, including 100 mobile employees. They work exclusively at home, via Internet. Many of them almost never appear in any of the company's offices.

We found it difficult to deliver software updates and additional software functionalities to mobile workers, and even to provide them with technical support - explains Adrian Kurlit, CIO, Strauss Cafe Poland.

License management was another challenge. Information on installations performed on each machine was collected in an Excel worksheet. Because the changes were occurring rapidly, the contents of the worksheet often became out-of-date.
- We were looking for a business solution that would enable us to automate the software distribution process and facilitate license management. We would then be able to work more efficiently, quickly and effectively - adds Adrian Kurlit.

The IBM solution
Strauss Cafe Poland implemented IBM Tivoli Endpoint Manager software solution. The actual implementation was performed by IBM Business Partner, itelligence Sp. z o.o. The implementation consisted of building an infrastructure that would allow comfortably and effectively managing machines within the corporate network, as well as those outside of it. The project blueprint put a special focus on support for mobile employees, especially those who very rarely connect to the corporate network. As a result, a cost-effective solution that enabled control of all company machines was developed. Now, whenever a machine becomes visible in the network and has Internet connection, its local agent can communicate with the TEM server, download pending tasks, and required software or patches.

- Now we are able to send and install updates on each of our machines. Internet access is the only requirement. Installation is performed completely transparently for the user - says Adrian Kurlit.

Another component of the project was a system for OS and application patch management and license management. It's an application that gathers and provides information about applications installed on each machine and about patches or add-ons required for them.

In the course of TEM implementation, a global upgrade to Microsoft Office software was also performed.

Microsoft Office versions installed on many machines were largely inconsistent, so it was decided to install Office 2007 on all machines. This task was included in the project blueprint and was one of the required items of the acceptance tests.

- Using consistent versions of Microsoft Office software improves employee's productivity and reduces administrative burden on the IT department - says Tomasz Piętak, itelligence Sp. z o.o.

The benefits
IBM Tivoli Endpoint Manager improved efficiency and effectiveness of company's operations.

Before the system was implemented, the IT employees had contacted mobile users in person and had made appointments for even the simplest upgrades. The process was based on remote access and was very time consuming.

- Making one appointment may not be a serious problem. The matter becomes more complicated, when you have to make 100 such appointments. Our IT department employees ended up spending all their time on installing upgrades and applying patches - says Adrian Kurlit.

Now, all patches are sent in a single batch to a specific group of machines, and the system makes sure that they are downloaded and installed.

- I tested several similar solutions developed locally in Poland. Most of them were based on a single file concept. However, any inconsistency, like installed Access version being different from the one in the patch, caused the whole system failure - recalls Adrian Kurlit.

The company is now also able to manage its licenses in the real time. In the past, a similar inventory was maintained in an Excel worksheet. Unfortunately, the content of the worksheet quickly became out-of-date. The current system dynamically reports about the current status and planned upgrades.

We had a corporate audit during the implementation of the system. Using the new solution, we were able to check, in real time, how many and what types of machines we have, and what software is installed on them - adds Adrian Kurlit.

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Endpoint Manager for Lifecycle Management, Tivoli Endpoint Manager for Patch Management

Legal Information

© Copyright IBM Corporation 2011 IBM Polska Sp. z.o.o. ul. 1 Sierpnia 8 02-134 Warszawa tel. (+48 22) 878 67 77 fax (+48 22) 878 68 88 ibm.com/pl Produced in Poland. All rights reserved. IBM and IBM logo are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of other parties.