Published on 21-Dec-2011
A publishing powerhouse
Media & Entertainment
Security: Governance, Risk and Compliance
Field-proven technology paired with robust service made for a winning combination.
With editorial correspondents located around the world, this publishing powerhouse required that patching, software updates, real-time PC inventory and patching status reporting be performed without any disruption to existing business and newspaper operations and with minimal impact to the wide area network.
The company uses IBM Tivoli Endpoint Manager, built on BigFix® technology, to manage 5,000 desktops, laptops and servers. The software allows administrators to schedule automated software updates/patches for servers. End users are automatically patched on boot-up with real-time status updates, without impacting network performance. Server, desktop, and software inventory are also kept up-to-date via Tivoli Endpoint Manager.
Achieved rapid time-to-value, implementing the solution in four months; Derived “end-user friendly” control over roaming Macintosh and Windows® laptops; Met corporate goals for accurate inventory and real-time patch status reporting improvements
A publishing powerhouse with a media reach of millions of people on a daily basis produces more than a dozen newspapers in four languages and more than 100 magazine titles. Other media ventures include radio stations, television broadcasting, commercial real estate, and Internet publications.
Managing endpoints without disrupting operations
As with any publishing enterprise, the rapid pace of business never stops, with journalists, printing plants and distribution channels working around the clock. Although most editorial staff are concentrated in this publishing company’s headquarters, many correspondents located around the world need reliable access to IT resources. This makes it a true 24×7 enterprise, requiring that patching, software updates, real-time PC inventory and patching status reporting be performed without any disruption to existing business and newspaper operations—and with minimal impact to the wide area network (WAN).
Using IBM® Tivoli® Endpoint Manager, built on BigFix® technology, for lifecycle management helps the company remotely manage the 5,000 servers, desktops and laptops that comprise the distributed environment—and maintain 24×7 operations. The flexibility offered through the solution’s “opt-in” or “offers” feature allows systems administrators to choose when to schedule automated software updates and patches for their servers. End users are automatically patched on boot-up with real-time updates on patch status—even over bandwidth-constrained links—without impacting network performance. All server, desktop and software inventory are also kept up-to-date via the same endpoint manager agents. This is an important capability for a 24x7 enterprise. While other companies can schedule maintenance during non-working hours, and stop machines to install updates, software and patches, this publishing house can’t do that. End users notice when their machines slow down if a maintenance process is going on.
Field-proven technology paired with robust service
For its 250 Microsoft Windows servers, the publishing company takes advantage of the “offers” feature in IBM Tivoli Endpoint Manager that enables system administrators to install updates and patches when the business operations allow for a scheduled maintenance window.
This process works very well with the company’s system administrators, as the system helps them to keep track of the relevant updates and patches applicable to the infrastructure that they are responsible for. The publishing company has also used custom “IBM Fixlet messages” and policies to capture system configuration information relevant to their specific business requirements. This degree of customization and visibility enables the company to solve unforeseen problems—providing the administrator more control than existed before and delivering world-class customer service to the organization.
Field-proven technology paired with robust service made for a winning combination. The main factor in selecting Tivoli Endpoint Manager was IBM’s strong service and support capabilities including strong field engineering resources, and referrals to a local services company that could help implement the solution and create custom solution content.
Within just six months after implementing BigFix technology, now IBM Tivoli Endpoint Manager, across the publishing company, IT management expressed high levels of satisfaction with the solution. IT staff now have current configuration information on the company’s servers, PCs and mobile computers and are able to keep them compliant with internal security policies without interfering with the work or end users.
- IBM® Tivoli® Endpoint Manager, built on BigFix® technology
For more information
To learn more about IBM Tivoli Endpoint Manager, built on BigFix technology, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli/endpoint
You can get even more out of Tivoli software by participating in independently run Tivoli User Groups around the world. Learn about opportunities near you at: www.tivoli-ug.org
Products and services used
IBM products and services that were used in this case study.
© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America December 2011 All Rights Reserved IBM, the IBM logo, ibm.com, BigFix and Tivoli are trademarks of International Business Machines Corporation in the United States, other countries or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. TIC14166-USEN-00