Published on 16-Dec-2011
"[IBM] Maximo is one of the best tools that we've ever used." - —Theo Pozzy, Portland General Electric
Customer:
Portland General Electric
Industry:
Energy & Utilities
Deployment country:
United States
Solution:
Asset Management
Overview
Theo Pozzy from Portland General Electric discusses how IBM Maximo software has helped the utility manage work and assets more intelligently.
Business need:
PGE is going through a big transformation initiative called Vision 20/20.Vision 20/20 is about process improvement and business transformation, and includes managing its assets intelligently and managing work better.
Solution:
PGE has used IBM Maximo Asset Management for years for its generation plants, and now it is getting ready to leverage IBM Maximo across the entire enterprise, especially its distribution, generation and IT divisions. PGE IT department is looking at implementing ITIL V3 best practices to gain better metrics, and staff is going to be using [IBM] Maximo as the tool to capture those metrics.
Benefits:
· Enables company to reduce the number of people needed to support the business and applications
· Helps manage assets and work more intelligently to reduce costs
· Provides foundational technology to support future business strategies
Case Study
The need
“PGE is going through a big transformation initiative,” says Theo Pozzy, who is responsible for enterprise asset and work management applications at Portland General Electric (PGE). “We call it our Vision 20/20 project. Vision 20/20 is about process improvement and business transformation, and a lot of that is around managing our assets intelligently and managing our work better.”
The solution
“[IBM®] Maximo® is one of the best tools that we've ever used and will continue to use,” says Pozzy. “IBM is a strategic partner of PGE's. We use their hardware and software in a lot of our solutions. We've used [IBM] Maximo for years for our generation plants, and now we're getting ready to leverage [IBM] Maximo across the entire enterprise, especially our distribution, generation and IT divisions.”
“Our IT department is looking at implementing ITIL [IT Infrastructure Library] V3 best practices as our core business processes,” says Pozzy. ”This will allow us to have better metrics, and we're going to be using [IBM] Maximo as the tool to capture those metrics.”
“A few years ago we revisited our IT principles and goals and we put out a new strategy,” says Pozzy. “One of the key elements of that strategy was to develop deeper and stronger relationships with our key vendors. IBM is one of our main vendors and we've been working closely with them and have become a development partner and have been contributing towards the future of the products and the product road map.”
The benefit
“As we go from a siloed organization with individual teams supporting various parts of the business and a broad range of applications, to fewer applications like [IBM] Maximo, it enables us to focus our skill sets and reduce the number of people that we need to support the business and the applications,” says Pozzy. “This is part of our effort to transform our business and to improve our processes and reduce our costs. [IBM] Maximo is really fitting well into our plans and is going to become a foundational piece of technology moving ahead.”
For more information
To learn more about IBM enterprise asset management solutions, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli/asset-management
Products and services used
IBM products and services that were used in this case study.
Software:
Maximo Asset Management
Legal Information
© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America December 2011 IBM, the IBM logo, ibm.com, Maximo, and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of The Minister for the Cabinet Office, and is registered in the U.S. Patent and Trademark Office. Other company, product, or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. TIC14215-USEN-00