Banco Bonsucesso

Overview

Banco Bonsucesso Belo Horizonte, Brazil www.bancobonsucesso.com.br

Solution components:

· IBM® Tivoli® Access Manager for Enterprise Single Sign-On · IBM Tivoli Identity Manager

IBM Business Partner:

· VANguard

Founded in 1992, Banco Bonsucesso operates throughout Brazil offering payroll loans and credit solutions. The bank serves more than 100,000 customers and has around 30 offices and 1,500 points of sale throughout Brazil.

The need

As Banco Bonsucesso grew, so did its IT infrastructure. It resulted in a diverse set of security standards and sign-on procedures across nearly 15 internal applications and 30 web applications.

According to Rodrigo Salles, Security and Governance manager for the bank, moving to an enterprise single sign-on model was important to strengthen security while simplifying access to information. “We have more than 500 employees and 700 external agents accessing bank information to provide loans,” says Salles. “We needed to guarantee that the right people were given the right access and to demonstrate compliance with Basel II and Brazilian regulatory standards. We also wanted a solution to help us quickly deprovision access when people left the bank. Before, we had to manually revoke a user’s access rights to each application individually. Finally, we found that many of the calls to our help desk were password related. Verifying the user’s identity and resetting a password could take up to four hours, which was costly and impacted user productivity.”

The solution

Working with IBM Business Partner VANguard, Salles’ team deployed an integrated identity management and single sign-on solution from IBM. This solution helped ensure that users had access to the appropriate applications and provided simplified access to IT resources. Now, staff and agents can log in to the bank’s network once and gain immediate access to all the applications they’re authorized to use. Previously users had to separately log in to 15 - 30 different applications to build a loan package for a client. “IBM provided a complete solution, whereas other vendors provided point products,” says Salles.

With the identity management system, new users can be granted access to applications in less than two hours—a process that before could take from two to five days. As employees leave the company or agents change roles, the security team can immediately deprovision access across all systems with a few keystrokes to keep the bank’s data secure. Integrated password self-service capabilities allow users to easily reset their passwords online without the assistance of help desk staff. This has helped not only improve staff productivity, but also reduce the number of help desk calls, saving money and alleviating IT and security staff of the task.

“Before, it could take up to four hours for us to reset a password,” says Salles. “Now it can be completed by the user instantly. As a result, we have reduced help desk costs by approximately R$32,000 (US$20,000) per year.”

These improvements in efficiency have enabled Salles’ team of just four people to continue to strengthen security, without having to hire additional resources. This, he says, is important to the company’s financial success. “Security of the system is important in keeping our systems up and running,” says Salles. “Each hour the systems are down can cost us R$1 million (US$620,000).”

The benefit

• Reduces help desk costs by approximately R$32,000 (US$20,000) per year
• Decreases time to provision new users from up to five days to just two hours, and to reset passwords from four hours to seconds
• Improved system security through fast deprovisioning of users when needed
• Enables security team to support new projects without hiring additional staff

For more information

To learn more about IBM security solutions, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli

For more information about VANguard, visit: www.vanguard-it.com.br