Peer 1 Hosting

Grows backup storage service by 800 percent with IBM data protection solution

Published on 31-Aug-2011

Validated on 26 Jul 2013

"If we had not implemented Tivoli Storage Manager, I’d estimate we would have needed two to three times more people to support our current clients." - —Tim Varma, Vice President, Product Development, PEER 1 Hosting

Customer:
Peer 1 Hosting

Industry:
Computer Services

Deployment country:
Canada

Solution:
Storage Consolidation

IBM Business Partner:
Cristie, Softchoice Corporation

Overview

PEER 1 Hosting is one of the world’s leading IT hosting providers.

Business need:
Peer 1 Hosting was looking to replace their numerous backup solutions with a cost-effective data protection and manage disparate systems.

Solution:
Working with IBM, PEER 1 Hosting implemented IBM® Tivoli® Storage Manager software to deliver a reliable, world-class disk-based data backup and recovery solution that differentiates the company in the marketplace.

Benefits:
Grown capacity by 250 percent and grown revenue from backup storage services by 800 percent; reduced backup failure rates from up to 50 percent to less than five percent, decreased restore failure rates from a high number to nearly zero and improved performance levels by 40 percent

Case Study

Overview:

Peer 1 Hosting
Vancouver, British Columbia, Canada
www.peer1.com

Solution Components:

  • IBM® Tivoli® Storage Manager
  • IBM Tivoli Storage Manager for Databases
  • Cristie Bare Metal Recovery

IBM Business Partner:
Cristie
Softchoice Corporation

Quote:
"If we had not implemented Tivoli Storage Manager, I'd estimate we would have needed two to three times more people to support our current clients." - Tim Varma, Vice President, Product Development, PEER 1 Hosting

Click here to listen to the PEER 1 Hosting Podcast on iTunes


PEER 1 Hosting is one of the world’s leading IT hosting providers. The company is built on two obsessions: Ping & People. Ping, represents its commitment to best-in-breed technology, founded on a high performance 10Gb FastFiber Network™ connected by 17 state-of-the-art datacenters, 21 points-of-presence and 10 collocation facilities throughout North America and Europe. People, represents its commitment to delivering outstanding customer service to its more than 10,000 customers worldwide, backed by a 100 percent uptime guarantee and 24×7×365 support.

The need

For Tim Varma, Vice President of Product Development at PEER 1 Hosting, finding a cost-effective data protection solution nearly four years ago was critical in helping the company meet client needs and maintain profitability. Because PEER 1 Hosting used numerous backup solutions across its data centers, data backup and recovery performance varied, operational costs were high and different skill sets were needed to manage the disparate systems.

The solution

Working with IBM, PEER 1 Hosting implemented IBM® Tivoli® Storage Manager software to deliver a reliable, world-class disk-based data backup and recovery solution that differentiates the company in the marketplace. It chose IBM Tivoli software—consolidating several competing solutions—due to the software’s progressive incremental backup feature, which backs up only files that have changed or that are new. This helps reduce disk space and eliminates unnecessary data transfers that impact network and CPU performance. “Having incremental forever technology enables us to offer customers a quality backup solution while reducing disk requirements,” says Varma. “Our data change was about 8 percent a day versus having to do full backups.”

Over the years, PEER 1 Hosting has expanded its data protection service. IBM Tivoli Storage Manager for Databases enables the company to provide clients with hourly backups of their Microsoft SQL Server databases. In the event a client experiences a complete server failure, Cristie software is integrated with Tivoli Storage Manager to automate server recovery, with the recovery process taking about an hour for each machine.

“With IBM, we’ve reduced backup failure rates from up to 50 percent to less than five percent, decreased restore failure rates from a high number to nearly zero and improved performance levels by 40 percent,” says Varma.

IBM’s flexible software licensing models allowed PEER 1 Hosting to simplify server fees, charging customers per gigabyte of storage space consumed instead of per server processor. “The gigabyte licensing model enables our customers to easily understand what they’re paying for and reduces the overhead required to manage contracts,” says Varma.

The benefit

By standardizing its data protection service on IBM Tivoli storage management solutions, PEER 1 Hosting has been able to command a strong lead in its market. “Using IBM Tivoli Storage Manager, we’ve been able to outpace our competitors,” says Varma. “We’ve grown capacity by 250 percent and grown revenue from backup storage services by 800 percent.”

At the same time, the solution has helped PEER 1 Hosting reduce operational costs. “We only need four engineers to support more than 3,600 servers,” says Varma. “If we had not implemented Tivoli Storage Manager, I’d estimate we would have needed two to three times more people to support our current clients. We’ve experienced a lot of efficiencies and we’ve been able to pass the cost savings onto our customers.”

For more information

To learn more about IBM storage solutions, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Storage Manager, Tivoli Storage Manager for Databases, Tivoli Storage Management

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America August 2011 All Rights Reserved IBM, the IBM logo, ibm.com and Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the web at "Copyright and trademark information" at ibm.com/legal/copytrade.shtml Microsoft and SQL Server are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. TIC14191-USEN-00