Fiberlink

Achieves 25 percent annual growth rate with cloud-based endpoint management solution

Published on 23-Aug-2011

"The real-time visibility, control, scalability and extensibility of Tivoli Endpoint Manager provides significant differentiators in delivering our endpoint management solution." - —Chuck Brown, Director, Product Management, Fiberlink

Customer:
Fiberlink

Industry:
Computer Services

Deployment country:
United States

Solution:
Small & Medium Business, Cloud Computing, Systems & Network Management, Security: Governance, Risk and Compliance

Overview

Fiberlink is an innovator in voice, data and IP networking solutions.

Business need:
watched as corporations struggled to track and manage a growing number of laptop computers used by employees.

Solution:
To build its cloud-based solution, Fiberlink implemented IBM® Tivoli® Endpoint Manager, built on BigFix® technology, which provides Fiberlink with the single, centralized point of control for automating patch management, lifecycle management, security and compliance, and power management functions for laptops. More than 500,000 endpoints are currently managed on MaaS360 with Tivoli Endpoint Manager.

Benefits:
Delivering six new solutions in just 18 months (a new solution every three months) ; more than 25 percent annual growth rate over the past five years; expects to save nearly $500,000 a year from improved power management alone.

Case Study

Fiberlink

Achieves 25 percent annual growth rate with cloud-based endpoint management solution

Overview
Fiberlink
Blue Bell, PA
www.maas360.com

Click here to listen to the Fiberlink Podcast on iTunes

Solution components:

  • IBM® Tivoli® Endpoint Manager, built on BigFix® technology

“The real-time visibility, control, scalability and extensibility of Tivoli Endpoint Manager provides significant differentiators in delivering our endpoint management solution.”
—Chuck Brown, Director, Product Management, Fiberlink

The need
In 2003, Fiberlink saw a new opportunity to simplify mobile security and endpoint management. The company, an innovator in voice, data and IP networking solutions, watched as corporations struggled to track and manage a growing number of laptop computers used by employees. In response, Fiberlink created MaaS360—a cloud-based, always-on mobile device management platform. With MaaS360, administrators can instantly track inventory, assess vulnerabilities, deploy software upgrades and security patches, and manage power usage for mobile devices—all from a single web portal. Dashboard icons change from green to red if the system detects a laptop computer out of compliance.
IT administrators can click on the icon to view the reason of the compliance violation in their local language, and can take action to bring the laptop back into compliance. MaaS360 can also automatically remediate issues based on the company’s security policies. As a true Software as a Service (SaaS) solution, information is available on-demand for compliance reporting, vulnerability assessment, hardware and software inventory status, and remediation of outstanding issues.

“When an organization logs on to MaaS360, it can take the actions based on the information presented,” says Chuck Brown, director, Product Management, Fiberlink. “The reports come back instantaneously and clients can review their mobile endpoints within 30 minutes to an hour of signing up.”

The solution
To build its cloud-based solution, Fiberlink needed endpoint management technology that could manage hundreds of thousands of endpoints across hundreds of customers regardless of location, connection type, status or operating system—all without impacting end user productivity. According to Brown, IBM® Tivoli® Endpoint Manager, built on BigFix® technology, provides Fiberlink with the single, centralized point of control for automating patch management, lifecycle management, security and compliance, and power management functions for laptops. More than 500,000 endpoints are currently managed on MaaS360 with Tivoli Endpoint Manager.

With the product’s scalability and multi-tenant capabilities, Fiberlink’s solution requires no on-premise hardware—giving it a significant cost advantage over competitors. “With Tivoli Endpoint Manager, we can support multiple companies from our cloud-based platform,” says Brown. “That gives us greater economies of scale while enabling us to rapidly introduce new services.”

Fiberlink has also leveraged Tivoli Endpoint Manager to deliver its own extended solutions, such as USB device management, data leak prevention and encryption. The Tivoli Endpoint Manager client compliance API also has enabled Fiberlink to offer a mobile network admission control (NAC) capability that allows companies to exclude an out-of-compliance laptop from their network.

The benefit
By leveraging BigFix technology, now Tivoli Endpoint Manager, Fiberlink took a significant competitive lead in endpoint management services, delivering six new solutions in just 18 months (a new solution every three months). “Our main competitor was constantly looking over our shoulders,” says Brown. “We were able to make very big inroads acquiring customers and presenting more capabilities. This contributed to our more than 25 percent annual growth rate over the past five years.”

For Fiberlink’s customers, the benefits include reduced costs and improved IT security. For example, one U.S. government agency using MaaS360 expects to save nearly $500,000 a year from improved power management alone. “We used Tivoli Endpoint Manager to create a power scheme that would shut down systems not in use overnight and manage transient profiles during the day,” says Brown. “The CIO can now track for each building how much is being spent and how much is being saved and we expect that they’ll save in the mid-six figures.”

For more information
To learn more about IBM Tivoli Endpoint Manager, built on BigFix technology, please contact your IBM sales representative or IBM Business Partner, or visit the following website: ibm.com/tivoli/endpoint

Legal Information

© Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America August 2011 All Rights Reserved IBM, the IBM logo, ibm.com, BigFix Tivoli are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml. Other company, product and service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. TIC14183-USEN-00