Telecom giant lowers the cost of network compliance and audits

Published on 15-Aug-2010

"“We required standards-based solutions to cost-effectively ensure compliance with thousands of regulatory, security and operational policies.” " - ―Chief Technology Officer, Managed Services Subsidiary, Large Telecommunications Company

Customer:
Large Telecommunications Company

Industry:
Telecommunications

Deployment country:
United Kingdom

Solution:
Cloud & Service Management, Networking, Service Management

Overview

Telecom giant lowers the cost of network compliance and audits

Business need:
Needed a state-of-the-art automated services system

Solution:
The telecom chose IBM Intelliden Policy Based Compliance Management and R-Series applications for policy-driven automation of network compliance, configuration, change management and activation.

Benefits:
Decreased OPEX by reducing headcount to manage multiple customer networks; Prevented customer downtime and improved order-to-fulfillment window; Substantially reduced error and order fallout rates

Case Study

Telecom giant lowers the cost of network compliance and audits

Overview
Large Telecommunications Company

Industry

  • Telecommunications

Products
  • IBM® Intelliden Policy Based Compliance Management
  • IBM Intelliden R-Series platform

“We required standards-based solutions to cost-effectively ensure compliance with thousands of regulatory, security and operational policies.”
―Chief Technology Officer, Managed Services Subsidiary, Large Telecommunications Company

The managed services subsidiary of a large telecom provider is implementing Intelliden network solutions (now an IBM Company) across all internal IT networks to confirm the consistent enforcement of regulatory, security and operational network policies and configuration changes.

Challenge
When a major international telecom giant needed to deliver differentiated network services to its customers, it turned to Intelliden (now an IBM Company). The company realized that it would not be viable to manage and deliver new state-of-the-art services if it continued to use a manual network configuration process. Its network was simply too large and complex, and a manual approach would not only be cost prohibitive and tediously slow, but also error-prone. After extensive evaluations, the telecom selected IBM® Intelliden R-Series to align its network and IT resources with its business priorities.

“We needed a solution that would allow us to manage the network holistically and address the critical pain points in the network, and we found the answer with the IBM Intelliden R-Series,” says the company’s vision and strategy manager.

Several years later when this same telecom needed to improve the compliance and security of its internal and external network infrastructure, as well as the networks of its customers across the globe, it once again turned to IBM Intelliden software.

“We required standards-based solutions to cost-effectively ensure compliance with thousands of regulatory, security and operational policies,” explains the company’s chief technology officer.

Solution
The telecom chose IBM Intelliden Policy Based Compliance Management and R-Series applications for policy-driven automation of network compliance, configuration, change management and activation. Multiple business requirements and mandates drove that decision. It was deemed critical that the company find an IP network with scaling capabilities, resilience and security to:
  • Maintain accuracy in bidding for outsourcing contracts
  • Meet stringent network availability and performance SLAs
  • Support customers in highly regulated industries such as financial services and pharmaceuticals
  • Meet customers’ network compliance obligations
  • Enable customer self-service and data flow-through provisioning
  • Eliminate network security exposures due to configuration errors
  • Demonstrate compliance to security mandates for annual financial result announcement
  • Reduce headcount to maintain multiple customer networks
  • Reduce operating expenses (OPEX)

The telecom views IBM Intelliden software as part of its “Trouble to Resolve” process to resolve issues and shorten the maintenance window. IBM Intelliden Intelligent Networking Solutions stood out because they automated important network compliance, configuration, and change management and activation tasks for large, complex networks. By deploying IBM Intelliden Intelligent Networking Solutions the telecom provider would be able to confirm reliable and consistent service across its networks as it rolled out new services to customers. The fact that the solutions were automated would reduce the need for manual updates every time a new device was added to the network.

The telecom provider knew that a more stable network environment would also reduce the need for troubleshooting and intervention. That meant there would be no need for a large, dedicated labor force for routine network management tasks. Fewer people “touching” the network would reduce costs, and the network would become more secure and reliable. What’s more, new regulatory and industry regulations were being imposed, and the company needed to demonstrate compliance to security mandates for an upcoming annual financial result announcement.

Intelliden Policy Based Compliance Management was a newly released solution that would lower the cost of network compliance and audits, accelerate discovery and resolution of configuration-related vulnerabilities and help maintain the highest degree of network availability and business continuity.

Benefits
  • Decreased OPEX by reducing headcount to manage multiple customer networks
  • Prevented customer downtime and improved order-to-fulfillment window
  • Substantially reduced error and order fallout rates

FOR MORE INFORMATION
Contact your IBM sales representative or IBM Business Partner.

Visit us at: ibm.com/tivoli

Products and services used

IBM products and services that were used in this case study.

Software:
Tivoli Netcool Configuration Manager

Legal Information

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