Published on 06-Feb-2008
"With IBM Content Management software, we can now process large volumes of reports more quickly and securely and at a considerably lower cost. This helps us comply with auditing requirements and improve operational efficiency. " - — Ioannis Balabanis, Head, Business Process Division, National Bank of Greece
Customer:
National Bank of Greece
Industry:
Banking
Deployment country:
Greece
Solution:
Business Resiliency, Enterprise Content Management, Managing Business Infrastructure, Information On Demand, Leveraging Information
Overview
Founded in 1841, National Bank of Greece (NBG) is the oldest and largest Greek bank.
Business need:
Inefficient system negatively affecting efficiency and compliance efforts
Solution:
Using IBM Content Management software, authorized NBG staff can quickly locate, view, approve and update reports online
Benefits:
Considerably reduced the expense of retrieving reports; Considerably reduced time needed to access archived reports; Succeeded in implementing distinct levels of access and digital signatures, practically eliminating printing in branches; Enabled provisioning of new self-service applications for customers
Case Study
Overview
National Bank of Greece
Athens, Greece
www.nbg.gr/en
Industry
- Banking
- Financial Markets
Employees
- 12,964
Product
- IBM Content Manager OnDemand for z/OS®
Services
- IBM Global Technology Services–Integrated Technology Services
| “With IBM Content Management software, we can now process large volumes of reports more quickly and securely and at a considerably lower cost. This helps us comply with auditing requirements and improve operational efficiency.” — Ioannis Balabanis, Head, Business Process Division, National Bank of Greece |
Founded in 1841, National Bank of Greece (NBG) is the oldest and largest Greek bank. It manages more than 9 million deposit accounts and 1.5 million lending accounts for corporate customers and private individuals.
Challenge
When NBG executives analyzed its procedures for auditing, storing and accessing financial reports, they found an inefficient system that was negatively affecting operational efficiency and compliance efforts. The bank incurred substantial charges for the production, distribution and storage of printed financial reports. Searching for archived reports could take staff hours, and sometimes days, and often required IT support. Executives also worried that printed reports could be lost, destroyed or accessed by unauthorized personnel. Auditing staff regularly visited each branch to verify adherence to bank procedures.
Solution
Using IBM Content Management software, authorized NBG staff can quickly locate, view, approve and update reports online without assistance from IT staff. Governance processes that once required lengthy onsite visits can now be completed in minutes. And by being able to rapidly deliver information to people, processes and applications, NBG can launch new self-service applications that give customers greater insight into their finances.
IBM Content Manager OnDemand for z/OS supports the collection, storing and archiving of reports generated by distributed and mainframe banking applications. The software supports 12,500 total and 700 concurrent users. IT staff can define access rights for each user to help NBG comply with regulatory and governance requirements. IBM Global Technology Services–Integrated Technology Services assisted with software installation and migration of archived reports to the IBM Content Manager OnDemand repository.
Benefits
• Considerably reduced the expense of retrieving reports
• Considerably reduced time needed to access archived reports
• Succeeded in implementing distinct levels of access and digital signatures, practically eliminating printing in branches
• Enabled provisioning of new self-service applications for customers
Products and services used
IBM products and services that were used in this case study.
Hardware:
System z
Software:
Content Manager OnDemand for z/OS
Legal Information
© Copyright IBM Corporation 2008 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America 01-08 All Rights Reserved IBM, the IBM logo and z/OS are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.