Published on 09 Feb 2009
"If we were going to launch our new Epic system in February, we needed to standardize operations at all of our facilities quickly. Not only did IBM deliver these uniform processes on time, but IBM did so without going over budget." - Sisters of Mercy Health System
Customer:
Sisters of Mercy Health System
Industry:
Healthcare
Deployment country:
United States
Solution:
Business Process Management (BPM), Managing Business Infrastructure, Optimizing IT, Service Management, Systems & Network Management, Virtualization
Overview
The Sisters of Mercy Health System (Mercy) is a network of healthcare facilities spread across seven states in the southern United States. The organization includes 18 acute care hospitals, two heart hospitals and seven other medical facilities.
Business need:
To improve the quality of care it could provide to its patients, Mercy had purchased the Epic clinical information system to manage its medical records.
Solution:
Mercy teamed with IBM Global Technology Services to quickly standardize IT processes across its 27 facilities.
Benefits:
- Streamlines management efforts and establishes a clear governance model
- Establishes a uniform architecture that can support the organization’s new clinical information system
- Helps simplify future growth and integration efforts with a standardized architecture
Case Study
Sisters of Mercy Health System
St. Louis, Missouri, United States
www.mercy.net
Industry
Healthcare
Employees
33,500
Products and services
IT strategy and architecture services
Middleware services
IBM Infrastructure Resource Management
IBM Tivoli software
“If we were going to launch our new Epic system in February, we needed to standardize operations at all of our facilities quickly. Not only did IBM deliver these uniform processes on time, but IBM did so without going over budget.”
— Sisters of Mercy Health System
The Sisters of Mercy Health System (Mercy) is a network of healthcare facilities spread across seven states in the southern United States. The organization includes 18 acute care hospitals, two heart hospitals and seven other medical facilities.
Challenge
To improve the quality of care it could provide to its patients, Mercy had purchased the Epic clinical information system to manage its medical records. Unfortunately, the organization had developed a number of segmented processes and IT systems at its 27 facilities that complicated the rollout of the Epic platform. Mercy needed to standardize its systems, and it needed to do so quickly before the launch of the Epic system. Ideally, by standardizing its processes and systems, the healthcare organization would be in an improved position to roll out additional systems in the future.
Solution
Mercy teamed with IBM Global Technology Services to quickly standardize IT processes across its 27 facilities. As part of a 12-month time-and-materials contract that included IT strategy and architecture services, as well as middleware services, the IBM team implemented the IBM Infrastructure Resource Management accelerator suite. The accelerator solution, based on IBM Tivoli® Service Request Manager software, provided roughly 80 percent of the needed process standardization through established templates, process guides and training materials. The accelerator solution also offered offers an the healthcare organization an integrated IT Infrastructure Library® (ITIL®) framework. And tThe IBM Global Technology Services team also deployed a number of IBM Tivoli® applications designed to support ongoing system managementIBM Tivoli Application Dependency Discovery Manager software to help the client support its configuration management processes.
Benefits
- Streamlines management efforts and establishes a clear governance model
- Establishes a uniform architecture that can support the organization’s new clinical information system
- Helps simplify future growth and integration efforts with a standardized architecture
Components
IBM products and services that were used in this case study.
Hardware:
BladeCenter, System p: System p5 595
Software:
Tivoli Application Dependency Discovery Manager, Tivoli Service Request Manager
Operating system:
AIX
Service:
GTS ITS IT Strategy & Architecture: IT Management Consulting, GTS ITS Middleware: IT Lifecycle Management & Governance
Legal Information
© Copyright IBM Corporation 2009 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2009 All Rights Reserved IBM, the IBM logo, ibm.com, and Tivoli are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. Other company, product, or service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. This document illustrates how one organization uses IBM products. Many factors have contributed to the results and benefits described; IBM does not guarantee comparable results elsewhere. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. GTC03012-USEN-00
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