Servimatica S.A. shortens its recovery window and improves overall IT availability to better serve its banking customers.

Published on 14-Jan-2009

"With more political pressure being placed on the banking industry, we are being faced with similar pressures to deliver improved service to our customers. Thanks to IBM’s efforts, we can do that more easily." - Ignacio Caballero, General Manager, Servimatica S.A.

Customer:
Servimatica S.A.

Industry:
Computer Services, Banking

Deployment country:
Spain

Solution:
Business-to-Business, Business Continuity, Business Resiliency, RSI Solution, Systems & Network Management

IBM Business Partner:
Open Norte S.L.

Overview

Servimatica S.A., a subsidiary of Ibermática S.A., is an IT services company that caters predominately to its three banking customers – Kutxa, Caja Vital and Banco de Madrid. The organization offers outsourced IT support services as well as production and system services.

Business need:
In the past, Servimatica had managed the IT operations of its three largest banking customers from a single data center.

Solution:
Pleased with its prior IBM solution, Servimatica turned to IBM Global Technology Services and IBM Business Partner Open Norte S.L. to secure a new business resiliency solution.

Benefits:
- Reduces the recovery window from two days to a few hours—even if a complete outage occurs at the company’s primary data center - Improves system availability with redundant IT systems - Helps Servimatica and its customers address compliance with strict governmental regulations

Case Study

servimática

sociedad de servicios informáticos, S.A.


“With more political pressure being placed on the banking industry, we are being faced with similar pressures to deliver improved service to our customers. Thanks to IBM’s efforts, we can do that more easily.”
— Ignacio Caballero, General Manager, Servimatica S.A.


Servimatica S.A.
San Sebastian, Spain
www.ibermatica.es

Industry
Computer services

Products and services
Business continuity and resiliency services
Storage and data services
IBM TotalStorage Global Mirror
IBM TotalStorage Productivity Center for Replication
IBM System Storage DS8100

IBM Business Partner
Open Norte S.L.

Servimatica S.A., a subsidiary of Ibermática S.A., is an IT services company that caters predominately to its three banking customers – Kutxa, Caja Vital and Banco de Madrid. The organization offers outsourced IT support services as well as production and system services.

Challenge
In the past, Servimatica had managed the IT operations of its three largest banking customers from a single data center. To protect these systems, the organization had secured recovery services from IBM with an agreed upon two-day restore time in the event of an outage. Recent financial regulations, including the Basel II Accord, had rendered this agreement obsolete, and Servimatica needed to shore up its recovery strategy to comply with the new regulatory standards.

Solution
Pleased with its prior IBM solution, Servimatica turned to IBM Global Technology Services and IBM Business Partner Open Norte S.L. to secure a new business resiliency solution. The IBM team, working with staff from Open Norte, delivered a redundant server and storage network based on IBM server and storage hardware. The client now uses IBM TotalStorage® Global Mirror copy technology and IBM TotalStorage Productivity Center for Replication software to mirror data between a pair of newly installed IBM System Storage™ DS8100 storage servers. The IBM Global Technology Services team also deployed a pair of IBM System z® servers to support the core applications and financial databases of Servimatica’s banking customers.

Benefits

  • Reduces the recovery window from two days to a few hours—even if a complete outage occurs at the company’s primary data center
  • Improves system availability with redundant IT systems
  • Helps Servimatica and its customers address compliance with strict governmental regulations

Products and services used

IBM products and services that were used in this case study.

Hardware:
Storage: DS8100, Storage: Tape & Optical Storage, Storage: TS3400 Tape Library, System z: System z9, System z: zSeries 990 (z990)

Software:
Tivoli Storage Productivity Center for Replication

Service:
GTS ITS BCRS SmartCloud Managed Backup, GTS ITS Server: Server Product Services for System z, GTS ITS Storage & Data: Storage Opt. & Integration Services, GTS ITS Storage & Data: Storage & Data Product Services, GTS Enterprise Services, GTS Data Center Services

Legal Information

© Copyright IBM Corporation 2008 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America December 2008 All Rights Reserved IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product and service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. This document illustrates how one organization uses IBM products. Many factors have contributed to the results and benefits described; IBM does not guarantee comparable results elsewhere. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. GTC03005-USEN-00

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