Published on 11 Sep 2008
"The wireless communications system from IBM facilitates faster diagnoses, improved patient care and a greater degree of staff collaboration, benefiting both our patients and our staff members." - Pino Virgilio, Jewish General Hospital
Customer:
Jewish General Hospital
Industry:
Healthcare
Deployment country:
Canada
Solution:
Business-to-Business, Wireless
IBM Business Partner:
Symbol Technologies (now Motorola)
Overview
Since 1934, the Sir Mortimer B. Davis - Jewish General Hospital (JGH), a McGill University teaching hospital, has provided “Care for All,” serving patients from diverse religious, linguistic and cultural backgrounds in Montreal, throughout Quebec and beyond.
Business need:
JGH needed to replace its aging communications system.
Solution:
JGH engaged IBM Global Technology Services to implement a wireless solution using technology from IBM Business Partner Symbol Technologies (now Motorola).
Benefits:
- Helps facilitate quicker patient care decisions and better collaboration among healthcare workers
- Enables patients to communicate directly with their assigned healthcare professionals 24x7
- Frees up staff from having to stay at nurses’ stations to return calls, as they can now travel within the wireless zone
Case Study
Overview
Jewish General Hospital
Montreal, Quebec, Canada
www.jgh.ca
Industry
• Healthcare
Products and Services
• IBM Global Technology
Services – integrated
communications services
IBM Business Partner
• Symbol Technologies (now Motorola)
Since 1934, the Sir Mortimer B. Davis - Jewish General Hospital (JGH), a McGill University teaching hospital, has provided “Care for All,” serving patients from diverse religious, linguistic and cultural backgrounds in Montreal, throughout Quebec and beyond.
Challenge
JGH needed to replace its aging communications system. Its existing system required the nursing station’s unit agents to use the overhead paging system to communicate with the assigned healthcare professional when a patient called for help, which disturbed up to 30 patients each time. Plus, the system made it difficult for staff to communicate with one another. JGH sought a wireless solution that could help address its communications issues.
Solution
JGH engaged IBM Global Technology Services to implement a wireless solution using technology from IBM Business Partner Symbol Technologies (now Motorola).
The IBM team installed wireless access points throughout the hospital, allowing staff to begin using mobile phones and handheld computing devices to communicate with each other and gain instant access to patient information. The IBM Global Technology Services group also implemented appropriate security measures to help protect patient data, adding a security server that is designed to prevent unauthorized devices from accessing the network.
Lastly, the IBM Global Technology Services group performed tests to make sure that the new wireless technology would not interfere with JGH’s medical equipment.
Benefits
• Helps facilitate quicker patient care decisions and better collaboration among healthcare workers
• Enables patients to communicate directly with their assigned healthcare professionals 24x7
• Frees up staff from having to stay at nurses’ stations to return calls, as they can now travel within the wireless zone
Components
IBM products and services that were used in this case study.
Service:
GTS ITS Integrated Communications: Mobility & Wireless
Legal Information
© Copyright IBM Corporation 2008 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America September 2008 All Rights Reserved IBM, the IBM logo, ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other company, product and service names may be trademarks or service marks of others. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. ICC03001-USEN-00
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