Ministry of Social Development

Benefits allocations and services expanded to the underserved using analyses that spot gaps and fraud

Published on 02-Dec-2013

"The solution helps ensure that beneficiaries are neither underserved nor overserved, and that the neediest of citizens receive the proper assistance." - Social area integrated information system coordinator

Customer:
Ministry of Social Development

Industry:
Government

Deployment country:
Uruguay

Solution:
BA - Business Analytics, BA - Business Intelligence, Big Data & Analytics, Big Data & Analytics: Operations/Fraud/Threats, Smarter Planet

IBM Business Partner:
Quanam, Esri — ArcGIS

Overview

Formed after an economic crisis drove 30 percent of the country’s population into poverty, the Ministry of Social Development, based in Montevideo, is the Uruguayan government agency responsible for national social policies and coordinating and supervising plans, programs and projects in the social arena.

Business need:
The Ministry of Social Development in Uruguay, responsible for administering 40 social benefits programs to more than 3.5 million people, needed a better way to track citizens as they moved through the system, ensuring recipients were properly served and compliance requirements were being met.

Solution:
The agency deployed a business intelligence platform that links and consolidates beneficiary and program data across agencies, delivering unprecedented visibility and a single, holistic view of each beneficiary.

Benefits:
The system delivers a holistic view of programs as well as insight into the movements and registrations of more than 90 percent of the families and individuals receiving aid.

Case Study

Formed after an economic crisis drove 30 percent of the country’s population into poverty, the Ministry of Social Development, based in Montevideo, is the Uruguayan government agency responsible for

national social policies and coordinating and supervising plans, programs and projects in the social arena. Under one of its plans, the agency affords families and individuals economic, educational, health and tax support through benefits programs delivered by numerous supplying agencies.

The Opportunity
The Ministry of Social Development in Uruguay, responsible for administering 40 social benefits programs to more than 3.5 million people, needed a better way to track citizens as they moved through the system, ensuring recipients were properly served and compliance requirements were being met.

What Makes It Smarter
The agency deployed a business intelligence platform that links and consolidates beneficiary and program data across agencies, delivering unprecedented visibility and a single, holistic view of each beneficiary. By analyzing and correlating data, caseworkers can identify gaps and duplication in coverage as well as suspicious activity or noncompliance, ultimately helping ensure that all beneficiaries are serviced fairly while enabling the state to extend more benefits to more people using the same budget.

Real Business Results
The system delivers a holistic view of programs as well as insight
into the movements and registrations of more than 90 percent of the families and individuals receiving aid. Caseworkers use the increased visibility and GIS technology to identify low-coverage areas, ensure that beneficiaries are fairly served plus expand the allocation of benefits. For example, several beneficiaries have been identified as receiving overlapping benefits. By cutting duplicative costs, the state has been able to reach more low-income people with new benefits using the same budget. Reports that used to take weeks or months to create now take only minutes — a 98 percent improvement — making it easier to disseminate information between agencies.

For More Information
Please contact your IBM representative or IBM Business Partner. Visit us at ibm.com/cognos.

To learn more about Ministry of Social Development, visit
www.mides.gub.uy.

Products and services used

IBM products and services that were used in this case study.

Software:
Cognos Business Intelligence, Cognos Data Manager

Legal Information

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