Published on 19-Nov-2013
"To make sure we had coverage for each position and that each member of staff had the required skills, we often had to overcompensate and schedule more workers than we needed. Now we are more precise in our planning which lowers costs, but also ensures we are delivering safe passage for passengers, vehicles and cargo." - La Méridionale
Travel & Transportation
RSI solution, Smarter Commerce, Smarter Planet
IBM Business Partner:
Daumas Autheman et Associés
Founded in 1931, La Méridionale is a ferry system that provides transportation of vehicles and passengers by sea between the mainland city of Marseille in France and the islands of Corsica and Sardinia in the Mediterranean Sea.
The ferry system needed accurate workforce planning that was also flexible.
The solution provides the analytical power to align the complex labor requirements with the complex availability and skill sets of the workforce.
Reduced by 98 percent the time required to create quarterly schedules, from 15 business days to 2 hours
Founded in 1931, La Méridionale is a ferry system that provides transportation of vehicles and passengers by sea between the mainland city of Marseille in France and the islands of Corsica and Sardinia in the Mediterranean Sea. The company operates a fleet of three mixed-use ferry boats that provide both economy and luxury passenger accommodations and car and truck ferry services. The company has up to 20 weekly crossings between the two islands of Corsica and Sardinia plus four weekly crossing between Sardinia and the mainland, and four weekly crossings between Corsica and the mainland. In 2011, the ferry company carried 225,008 passengers and 89,000 cars and 60,275 trucks. The company has approximately 400 employees.
This French transport company has three mixed-use ferries supported by more than 400 employees of varied skill sets for 28 crossings per week was a time-consuming task that fell to a single person. Inevitable errors and unexpected sick leave often led to higher labor costs due to overtime or increased risk of non-compliance with maritime regulations and labor agreements. The ferry system needed accurate workforce planning that was also flexible.
What Makes It Smarter
How do you replace an employee, when the job site is 250 km across a sea? This ferry system in the Mediterranean is making sense of a web of variables such as crossing schedules, passenger bookings, employee skill sets, maritime labor laws, holiday schedules and other factors that determine which employees need to be where, and when. The solution provides the analytical power to align the complex labor requirements with the complex availability and skill sets of the workforce. Staffing schedules are generated far in advance of crossings but rapid changes can be made as required based on changing conditions. If a crew-member becomes ill before a crossing, for example, the solution quickly identifies possible replacements based on their skills and availability, allowing the company to avoid expensive temporary workers and use existing crew members without accruing overtime. Additionally, employees aren’t tapped for roles they aren’t qualified for, reducing risk.
Real Business Results
· Reduced by 98 percent the time required to create quarterly schedules, from 15 business days to 2 hours
· Enabled reconfiguration of workforce schedules in as little as 5 minutes
· Reduced the risk of fines for non-compliance with maritime and labor laws
For More Information
Please contact your IBM representative or IBM Business Partner. Visit us at ibm.com/ilog.
To learn more about La Méridionale, visit http://www.lameridionale.com.
Products and services used
IBM products and services that were used in this case study.
IBM ILOG CP Optimizer
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