Rapidfire decreases implementation time with IBM SmartCloud Enterprise

Published on 22-May-2013

"IBM SmartCloud has enabled us to streamline our design and deployment processes and provide better customer service. It will be a core part of our strategy as we continue to expand." - Stevenson, Business Development Manager, Rapidfire

Customer:
Rapidfire

Industry:
Computer Services

Deployment country:
Australia

Solution:
IBM SmartCloud Enterprise, SmartCloud - Services

IBM Business Partner:
Rapidfire

Overview

Rapidfire is a systems integrator and managed services provider offering services to small and medium-sized businesses in Australasia, the United Kingdom and the United States. Founded in 2002, Rapidfire uses best-of-breed technology—including IBM hardware, software and services—to help its customers address a broad range of business challenges.

Business need:
Rapidfire wanted to access additional server capacity faster, so it could meet its customers’ urgent deadlines, and reduce the cost and complexity of such projects.

Solution:
IBM® Business Partner Rapidfire transferred its software research and development to an IBM SmartCloud Enterprise infrastructure.

Benefits:
The solution helped Rapidfire commission new servers and applications faster and attract new business.

Case Study

Rapidfire is a systems integrator and managed services provider offering services to small and medium-sized businesses in Australasia, the United Kingdom and the United States. Founded in 2002, Rapidfire uses best-of-breed technology—including IBM hardware, software and services—to help its customers address a broad range of business challenges.

Challenge

The need for speed
Rapidfire’s customers often required comprehensive IT solutions within extremely tight timeframes. However, meeting these requirements was challenging as traditional solutions required the use of conventional servers that needed to be approved, procured, configured, tested, provisioned and managed in-house. Each of these stages added to the cost and complexity of the solution, and took time—making it difficult to meet some customers’ high-pressure deadlines.

“We get involved in a lot of projects that require infrastructure upgrades or where clients require new services to be commissioned – and they need to do it fairly quickly,” says Mark Stevenson, Business Development Manager at Rapidfire.

Rapidfire sought a solution that would allow it to provision customer solutions faster, while helping the company reduce the cost and complexity of its services so it could maintain its competitive edge.

Solution

Accessing the global cloud
Rapidfire decided a cloud computing solution would help it address these challenges, as it would enable the company to rapidly provision virtual servers, allowing greater flexibility, scalability and cost-efficiency. In June 2011, after searching extensively for the right technology, Rapidfire learned about IBM’s recently released SmartCloud Enterprise private cloud offering. IBM SmartCloud Enterprise provides a comprehensive Infrastructure as a Service (IaaS) environment that delivers rapid access to secure, enterprise-class virtual server environments.

“We realised early on that IBM SmartCloud Enterprise would allow us to deploy cloud-based solutions much more quickly,”says Stevenson. “The technology was streets ahead of offerings from other vendors we were working with, and it would give us global reach, allowing us to more easily provide services to clients around the world.” In January 2012, Rapidfire became the first IBM partner in Australia to sign on as a reseller of SmartCloud Enterprise. With assistance from IBM Global Technology Services, the company transferred its software development and research and development operations to the SmartCloud platform.

Benefits
· Helps attract new business, deliver more cost-efficient services and offer better value to clients
· Allows efficient budget planning and provides predictable costs through our online commissioning portal
· Uses flexible technology to facilitate quick access to virtual servers in almost any configuration—helping support varied customer requirements and improving scalability

For more information
To learn more about the IBM SmartCloud Enterprise solution, please contact your IBM marketing representative or IBM Business Partner, or visit the following website: ibm.com/cloud/iaas

Products and services used

IBM products and services that were used in this case study.

Service:
GTS Integrated Technology Services

Legal Information

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